Katherine Aguirre Reyes

SPANISH TUTOR

SuperProf online webside October 2023 / - Current

• Preparing lesson plans
• Identifying learning difficulties
• Encouraging students to speak in Spanish.
• Assigning homework
• Educating students on Spanish culture
• Answering student inquiries
• Teaching Spanish grammar, spelling, vocabulary, and composition
• Guiding students on conversational Spanish
• Teaching students about Spanish language literature

SEASONAL CASHIER

JC penny, 1471 Coral Ridge Ave, Coralville, IA / October 2023- Current

• Assists customers: seek out customers and do whatever you can to make their experience great from the sales floor to the register. You listen, you help, and you make them want to come back!
• Adjusts to customer flow: You are always on the move and available to help customers or your co-workers.
• Maintains product presentation: You are always adjusting display the latest fashion and merchandise trends after the customer has taken time to explore all of our great products!
• Replenish and restock the store:  You understand the needs of the customer.  When merchandise is getting low, you know just where to get more to ensure all our customers have the styles and sizes they need.

ONLINE PERSONAL SHOPPER 

Hy-Vee 1720 waterfront Dr, Iowa city, IA / September 2021- November 2023

• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. 
• Taking care of every customer in a pleasant courteous and helpful manner.
• Experienced shopper at assigned zone shopping, also able to add any additional items to their order.

1.  
2. CUSTOMER SERVICE SUPERVISOR
3.  
4. Ollie’s Bargain Outlet 1650 Sycamore St, Iowa city, IA / August 2023- October 2023
5.  

• Assist with coaching, training, developing, evaluating, and supervising front end Associates.
• Ensure that every customer receives outstanding service from all associates working on the front-end including greeting and acknowledging every customer, being knowledgeable of the product in the store, and being efficient on the register.
• Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.
• Communicate all promotions and advertisements to the front-end team so they can answer customer questions and/or assist with selling items.
• Maintain a neat and organized front end work area.
• Ensure that the front-end, entrance, and exterior of the building are maintained properly.

1.  
2. FOOD SERVICE SUPERVISOR
3.  
4. UIHC Food and Nutrition Services, Iowa city, IA / August 2023- Current
5.  

• Experience maintaining adequate staffing, food quality, schedules, and quality assurance records.
• Experience completing assigned forecasting.
• Experience ordering menu items to meet demand.
• Experience assisting in providing food service as needed.
• Experience attending assigned meetings and conducting staff meetings.
• Experience supervising the performance of general service staff in designated areas.

FOOD COORDINATOR II

University of Iowa Housing and Dining, Iowa city, IA / Jul 2021 – August 2023

• Experience developing and leading a team.
• Experience with hiring and training employees.
• Experience with scheduling and evaluating employees.
• Experience working with an inventory system such as CBORD, cost control, and preparation of basic financial reports.
• Experience with timekeeping and payroll processes and procedures.
• Experience in placing internal and external food orders.
• Experience opening and closing a work location.
• Experience working with computer software applications (i.e. Microsoft Office Word, Excel, and Outlook.)
• Experience working with a diverse workforce.
• Experience in a fast-paced retail and/or food service environment.
• Customer service experience.

CREW TEAM MEMBER 

Casey’s Retail Company, Iowa, IA / Jul 2021 – October 2021

• Prepared treat products following restaurant, health, and safety standards and procedures.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Prepared all products following appropriate recipes and procedures.

CUSTOMER SERVICE REPRESENTATIVE 

Concentrix, Bogota, Colombia / Sep 2020 – May 2021

• Provided great customer engagement in a positive and approachable manner.
• Provided exceptional service and engagement via telephone.
• Provided customers with product and service information.
• Provided excellent customer service that exceeded the customer’s expectations.