Leticia Walrath

PROFESSIONAL SUMMARY

The objective is to succeed, thrive and grow in a fast-paced environment while utilizing interpersonal and organizational skills, knowledge, and education to positively impact the company I work for by providing a full range of support services and always strive to deliver work product either at workplace or remotely which the goal is to exceed expectations.

WORK HISTORY

Administrative & Personal Assistant, 06/2022 to Present

Stephan Bartis IT - Fort Lauderdale, FL 

● Managing excel spreadsheets with datasets, performed updates in software.

● Calendaring, scheduling conference calls and established and managed office filing systems.

● Managing business expenses in day-to-day operations.

● Handling requests and queries appropriately, producing reports, presentations, and briefs.

Customer Service/Bilingual Translator 05/2021 to 04/2022

Teleperformance, Fort Lauderdale, FL

● Customer Service Representative handling clients who have complaints, orders, or require information about products/services.

● Provided English/Spanish translations to suffice the CSR solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

Paralegal/Office Manager/Bookkeeper, 03/2018 to 04/2021

Law Offices of John T. David, P.A - Fort Lauderdale, FL

● State and federal E-filing (civil, commercial, and criminal litigation).

● Management of day-to-day operations, updating clients regarding case status.

● Scheduling hearings and depositions and calendaring litigation tasks and deadlines.

● Performed accounts payable and receivable in QuickBooks.

● Drafting and proofreading letters, memoranda, legal pleadings, trial documents including discovery.

Retail Store Manager 10/2015 to 12/2017

Central Vacuum - Palm Beach FL

● Office management

● Bookkeeping

● Inventory and Sales

Office and Patient Relations Manager, 01/2012 to 07/2015 (simultaneous with Medical Bill Clinic, P.A.)

Professionals In Health, Corp - Miami, FL

● Operations Manager

● Development and implementation of business protocols/processes/workflows, coordination of care, patient relations/customer service and scheduling.

● Performed management of accounts payable/receivable.

● Claims processing support to TPA and healthcare providers.

● Request/receipt and maintenance of healthcare documentation and records and all required contracts needed before coordinating care.

● Supervision of staff of four medical and legal administrators and professionals, managing calendars and travel along with planning corporate events and meetings.

Office and Case Manager/Paralegal, 01/2010 to 07/2015 (simultaneous with Professionals In Health, Corp.)

Medical Bill Clinic, P.A - Miami, FL

● Operations Manager

● Drafting letters, memoranda, and routine legal pleadings; scheduling hearings and depositions and discovery and Trial preparation.

● Performed State and Federal e-filing.

● Medical bill review and analysis in payer/provider disputes.

● Management of day-to-day operations, vendor relations (procurement, accounts payable and receivable); coordination of meetings, conventions, and seminars.

● Coordination and assistance of staff of 3 lawyers, legal support staff and new clients.

Legal Assistant and Office Manager, 11/2008 to 12/2009

Law Offices of Michael D. Walrath - Miami Beach, FL

● Performed new client intake/interview, support on negotiating and litigating reasonableness of medical bills. ● Drafting letters, court e-filing, memoranda, and routine legal pleadings (litigation tasks and deadlines); State and federal e-filing.

● Vendor relations (procurement, accounts payable and receivable).

● Management of day-to-day operations, managing calendars and travel; planning corporate events and meetings.

Owner of 100% Hecho a Mano (Fonart), 01/2004 to 11/2006

Florida Franchise National Fund for the Development of Arts and Crafts - Coral Gables, FL ● Performed staff management, accounts Payable and Receivable and day-to-day financial management, marketing strategies & customer service and inventory management.

Architectural/Construction Firms & Marketing – Mexico, 08/1994 to 08/1999

Temp Assignments while studying my degree 1994-1999

I. Construx S.A. de C.V & Construcción, Admin y Planeación S.A. de C.V - México

II. Arq. Jose Sanchez Izquierdo & Arq. Marco Rodriguez Hanzik - Mexico

EDUCATION

● Associate of Science, Architectural Design and Construction Technology, graduated in 2009, Miami Dade

College - Miami, FL, USA

● Bachelors, Architecture, graduated in 1999, Universidad De Monterrey - México, Mexico

COMPUTER SKILLS

● Proficient with: Macintosh, Windows XP, Windows Vista, Microsoft Word, Microsoft Excel, Microsoft Outlook, Power Point, Adobe Acrobat, Client profiles Aderant, ShareFile, Unisource, LexisNexis, Westlaw, CM/ECF, and QuickBooks.

● Experience with: EnCompass, AMS, OnBase, CST, ICare, Citrix, Adobe Illustrator, Adobe Photoshop.

LANGUAGES

Native: Spanish Fluent: English

EDUCATION

● Associate of Science, Architectural Design and Construction Technology, graduated in 2009, Miami Dade

College - Miami, FL, USA

● Bachelors, Architecture, graduated in 1999, Universidad De Monterrey - México, Mexico