beBee background
Profesionales
>
Bogotá
Luis Rubiano Ruiz

Luis Rubiano Ruiz

WFM Assistant Manager

Administrativo

Bogotá, Bogotá D.C.

Social

Acerca de Luis Rubiano Ruiz:

Multidisciplinary professional with a background in Civil Engineering and extensive experience in the BPO sector, particularly in Workforce Management (WFM). Proven ability to manage complex projects, lead teams, and develop strategic planning initiatives that align with organizational goals. Skilled in data analysis, forecasting, client relations, and operational optimization. Bilingual in English and Spanish, with a strong commitment to continuous improvement and results-driven leadership.


 

Experiencia

Multidisciplinary professional with a background in Civil Engineering and strong expertise in Workforce Management (WFM) within the BPO industry. Over three years of progressive experience at Teleperformance, advancing from Customer Service Agent to WFM Senior Analyst. Proven track record in leading WFM teams, strategic forecasting, staffing optimization, and improving service levels and financial performance. Skilled in Excel, SQL Server, NICE IEX, and tools like Zendesk and Amazon Connect. Bilingual in English and Spanish, with a strong focus on data-driven decision-making and continuous improvement.


 

Educación

-Civil engineer

- Proficient in:

Microsoft excel, Power BI, CRM tools (Nice IEX, Amazon Connect, Zendesk, Verint)

Profesionales del mismo sector Administrativo que Luis Rubiano Ruiz

Profesionales de diferentes sectores cerca de Bogotá, Bogotá D.C.

Otros usuarios que se llaman Luis

Trabajos cerca de Bogotá, Bogotá D.C.

  • Trabajar en empresa

    Case Manager Bilingue

    Solvo Global

    Somos una firma de lesiones personales ubicada en Georgia y en rápido crecimiento. Buscamos un Case Manager con experiencia en Personal Injury, · Más de 2 años de experiencia como Case Manager o Legal Assistant. · ...

    Bogota, D.C., Capital District

    hace 2 semanas

  • Trabajar en empresa

    Junior Operations Manager Bilingual

    Customer Operation Succes S.

    Lidera el cambio en el mundo BPO. · Membresía de Spotify o Netflix al mes de firmar contrato · Medicina prepagada opcional después de 3 meses · ...

    Bogotá, D.C, Brazil

    hace 1 semana

  • Trabajar en empresa

    Assistant Boutique Manager

    Nestlé Nespresso SA

    Actúa como embajador(a) de la marca Nespresso dentro de la Boutique, garantizando una experiencia excepcional para cada cliente. · ...

    Bogota, Capital District

    hace 3 semanas

Ver empleos en Bogotá, Bogotá D.C.