beBee background
Profesionales
>
Medellín
Manuela Bernal

Manuela Bernal

Customer Service Representative

Atención al Cliente / Soporte

Medellín, Medellín

Social

Acerca de Manuela Bernal:

Knowledgeable, responsible, flexible and dedicated customer service professional. Solid team player with friendly, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Experiencia

BPO Global Services - Dispatcher, Medellín, ANT

February 2022 - July 2022

• Responsible for finding loads that adjust to customers' preferences and doing follow-ups from before loads get assigned to carriers until being received at destination.
• Established route planning of over 50 routes based on daily needs, available workers, traffic hazards, and weather conditions.
• Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
• Maintained updated and detailed records of calls in physical and electronic database.


Opticall BPO - Telemedicine Representative, Medellín, ANT

May 2021 - January 2022

• Completed qualified training to achieve “Telemedicine Refractionist” at Vision
Precision Holdings.
• Offered friendly and efficient attention to patients taking eye care exams through franchises: Stanton Optical and My Eyelab.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.


Teleperformance - Customer Service Representative, Medellín, ANT

July 2020 - February 2021

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
• Assisted 45 customers on average for 7 hours by responding to inquiries promptly to avoid on-hold wait times.

 

 

 

Educación

Jan 2017 — Nov 2019
Colegio San José de la Salle - Academic Bachelor. Medellín, ANT

Aug 2021 — Present
Academia Superior de Artes - Management in Fashion Design. Medellín, ANT

 

Profesionales del mismo sector Atención al Cliente / Soporte que Manuela Bernal

Profesionales de diferentes sectores cerca de Medellín, Medellín

Otros usuarios que se llaman Manuela

Trabajos cerca de Medellín, Medellín

  • Trabajar en empresa

    Customer Service Representative

    Solvo Global

    Estamos buscando un Representante del Servicio al Cliente bilingüe (Español-Inglés) para unirse a nuestro equipo como Referral Specialist. · ...

    Medellín, Antioquia

    hace 3 semanas

  • Trabajar en empresa

    GBS Customer Service Tel Rep

    UPS

    Esta posición ayuda a UPS a brindar un servicio excelente y crear valor para clientes siguiendo procesos y proporcionando soluciones que permitan el crecimiento. Esta posición ayuda a UPS a identificar y superar barreras para el éxito tanto de empleados como de clientes. · Asiste ...

    Medellin, Antioquia

    hace 1 semana

  • Trabajar en empresa

    Trainer de Inglés

    Pacifica Continental

    Buscamos a un trainer de inglés para unirse al equipo de esta empresa que brinda servicios de reclutamiento y customer service en Medellín. · ...

    Medellín, Colombia

    hace 1 semana

Ver empleos en Medellín, Medellín