Maria Camila Torres

Experienced, dynamic, and adaptable leader, with outstanding success managing relationships and multidisciplinary teams at different levels and various fields such as customer service, fintech, sales, and content moderation. Implementing business strategies that generate market distinction and feasible competitive advantages.

An influencer responsible for developing strong relationships with internal and external clients, optimizing financial processes, operational performance, and competitive intelligence. Creating a powerful partnership with support areas and operations to attend to Client inquiries, and effectively identify business opportunities among existing businesses.

Capable to lead on-site, remote, and work-from-home teams in Spanish and English.

Senior Operations Manager 
Ubiquity |  Bogota |  November.22 – May.23
Overseeing eleven different accounts of fields of health care and fintech. Leading and adjusting P&L strategies and planning for business growth. Supporting performance and KPIs requirements. Looking for opportunities to grow business with initiatives for the company. Evaluating current vendor management programs and identifying ways to improve them. Designing plans to meet the company’s and Client goals for strategic KPIs.

Manager Operations Trainee
Convergys S.A.|  Bogota |  January.12 – August.16
Supervising a team of 10 team leaders and 140 agents across different LOB. Monitoring team performance, implementing action plans, and setting performance trends through operations to ensure that financial and operative goals are met. Coaching and overseeing talent development of the team leaders for the program. Management operational and financial metrics for two programs one with sales focus and the other with retention focus.

Six Sigma - Yellow Belt certification

Business Administration - Politecnico  Grancolombiano.
July 2020 - Actual