Sobre María Mercedes Lopez Hernandez:
Professional in International Business with emphasis in Marketing. Knowledge of customer service, public relations and event management. Great skills in intercultural communication, planning, creative strategies and collaborative leadership.
Experiencia
EVENTS AND PUBLIC RELATIONS COORDINATOR
- Design, planning and production of events assigned, such as forums, exhibitions and fairs.
- Personalized attention to customers at the office headquarters; building sustainable relationships with them, through open and interactive communication .
- Coordination and monitoring of the office social agenda.
INTERN - CONTACT CENTER AREA
- Monitoring and consolidation of information associated with the resolution of the chatbot on WhatsApp and on the website.
- Consolidation of the information associated with the number of chats and typologies that go to the Customer Service Consultant, after being attended by the chatbot.
- Organizing and updating the information of CRM licenses in the Customer Service support area.
Educación
Bachelor Degree in International Business
Universidad EAFIT
Profesionales del mismo sector Administrativo que María Mercedes Lopez Hernandez
Profesionales de diferentes sectores cerca de Bogotá, Bogotá D.C.
Otros usuarios que se llaman María Mercedes
Trabajos cerca de Bogotá, Bogotá D.C.
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