Mateo Pulido

In international settings, I have a profound command of English and a strong background in customer service and information tracking, both of which stem from my education as a Bachelor in Spanish and Literature. This education equips me with a solid foundation for both written and oral communication, fundamental skills for drafting and exchanging information. To refine my bilingual communication skills and ability to deliver exceptional service, I worked as a customer service representative. Furthermore, in the capacity of a logistic coordinator for a logistics company, I enhanced my organizational and tracking abilities within an international environment. Fueled by my passion for languages, adaptability, and results-oriented approach, I am primed to be an ideal employee contributing significantly to a working team. My commitment extends to surpassing expectations and ensuring optimal performance in any given situation.

As a meticulous Track and Trace Agent, I excelled in overseeing the end-to-end journey of shipments, ensuring their punctual arrival at their intended destinations. My commitment to effective communication extended to building robust connections with dispatchers, carriers, facilities, and drivers, facilitating real-time updates and swift issue resolution. My meticulous document verification process, including rigorous scrutiny of Bills of Lading (BOL) and Proof of Delivery (POD), upheld impeccable accuracy and strict regulatory compliance, resulting in minimal errors and streamlined operations. Alongside, my proficiency in email correspondence guaranteed prompt responses to inquiries, seamless updates dissemination, and consistent communication with all stakeholders. Collaboration was at the heart of my approach, as I fostered a culture of teamwork within the brokerage team, enabling the collective resolution of challenges that arose during the shipment process. In this capacity, my unwavering dedication to precision, communication, and proactive problem-solving not only facilitated the seamless flow of shipments but also significantly enhanced overall customer satisfaction, making me a valuable asset in any professional environment.

In my capacity as a Customer Service Agent, I played a pivotal role in delivering exceptional customer experiences. With a friendly and empathetic approach, I efficiently handled incoming calls, addressing immediate concerns, and actively listening to customer needs. My technical proficiency allowed me to expertly troubleshoot and resolve complex issues while ensuring that customers understood the solutions provided. Managing sensitive information such as credit card details, dates, and passwords was a responsibility I approached with the utmost professionalism and security awareness. Overall, my role was centered on providing top-tier service, technical expertise, and stringent data protection, making me a valuable asset in any professional environment.
 

Bachelor's degree in Spanish and literature