MAY GÒMEZ

Dedicated Customer and Technical Service Representative passionate and skilled in customer management. More than four years of experience responding to customer service needs and finding solutions by providing product analysis for customers.

Specialized in facilitating customer satisfaction by connecting
and communicating fluidly. Fluent English and Spanish speaker enthusiastic about ensuring optimal customer service. Energetic team player with topnotch organizational skills.

DREAMHOST

Provide technical support via chat (Zendesk), ticket (JIRA) and voice for the following services:

DNS

Email troubleshooting

Identify Wordpress errors and find a solution

MYSQL Database common errors

Domain Registration

SSL Certificate

Billing Queue

Technical Advisor at Sutherland/Google, Bogota

November 2019 — December 2020

Technical Support Advisor for the following services:

G Suite now known as Google Workspace

Email Troubleshooting

Support in Google Drive - Maps- Gmail - Sheets- Docs

SSO- Authentication

Travel Coordinator at Assist Card

November 2018 — June 2019

Assisted customers with flight and hotel bookings, travel insurance, and other travel-related services

Coordinated travel arrangements, ensuring that all details and requirements were met

Developed and maintained relationships with travel suppliers to ensure access to the best travel options and deals

Education Universidad de la Salle Modern Languages

Google Certificate

Mobile App Development Course

Partners Academy

Digital Marketing Certificate

Profesional Google Certificate

Currently completing Google Information Technology Support

Professional Google Workspace Administrator Certificate