
monica martinez r
Administrativo
Acerca de monica martinez r:
Goal driven account executive, with experience on account implementation, planning and scheduling to ensure competent planning, organization and solution oriented approach while ensuring key performance indicator consistency and stability at all levels within the operation.
2 years of experience leading junior team and implementing processes to ensure corporate client satisfaction while keeping key performance indicators stable.
Experiencia
TEAM LEADER | INTOUCH CX | BOGOTA | 2022- 2023
1 year experience as a team leader provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes.
SENIOR TEAM LEADER | INTOUCH CX | BOGOTA | 2023- Present
year and half experience as a senior team leader managing the operation, ensure proper planning and reporting, guide Leaders on the execution of day to day activities while ensuring the stability of Key Performance indicators and service levels, represent Intouch values with the partner and the operation to ensure the campus organic direction.
Educación
English C2 technical degree.
2007 - 2012
Law - universidad el bosque.
2019 - 2024
GESTION ADMINISTRATIVA MEJORANDO LA EXPERIENCIA DEL CLIENTE EN EL SECTOR DE BPO - Bpro
Profesionales del mismo sector Administrativo que monica martinez r
Profesionales de diferentes sectores cerca de Bogotá, Bogotá D.C.
Otros usuarios que se llaman monica
Trabajos cerca de Bogotá, Bogotá D.C.
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Operario 1
hace 3 semanas
Skechers Bogota, Capital DistrictSu objetivo principal es realizar de manera eficiente todas las actividades operativas relacionadas con la recepción almacenamiento alistamiento despacho e inventarios de producto Este rol requiere una alta atención al detalle para garantizar un flujo operativo eficiente Realizar ...
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Operario 2
hace 3 semanas
Skechers Bogota, Capital DistrictSu objetivo principal es realizar de manera eficiente todas las actividades operativas relacionadas con la recepción almacenamiento alistamiento despacho e inventarios de producto incluidas las actividades que por su necesidad requieren trabajo autorizado en alturas Este rol requ ...
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Col Frontline Sales
hace 1 mes
Aon Bogotá, CundinamarcaAyuda a expandir su experiencia profesional al liderar equipos comerciales dinámicos e inclusivos. · ...