monica martinez r

Goal driven account executive, with experience on account implementation, planning and scheduling to ensure competent planning, organization and solution oriented approach while ensuring key performance indicator consistency and stability at all levels within the operation.

2 years of experience leading junior team and implementing processes to ensure corporate client satisfaction while keeping key performance indicators stable.

TEAM LEADER | INTOUCH CX | BOGOTA | 2022- 2023 

1 year experience as a team leader provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partners’ brand, philosophy, products, promotions and processes. 

SENIOR TEAM LEADER | INTOUCH CX | BOGOTA | 2023- Present

 year and half experience as a senior team leader managing the operation, ensure proper planning and reporting, guide Leaders on the execution of day to day activities while ensuring the stability of Key Performance indicators and service levels, represent Intouch values with the partner and the operation to ensure the campus organic direction.

English C2 technical degree.

2007 - 2012

Law - universidad el bosque. 

2019 - 2024

GESTION ADMINISTRATIVA MEJORANDO LA EXPERIENCIA DEL CLIENTE EN EL SECTOR DE BPO - Bpro