Mónica Montaño León

I have great interest, willingness and ease to learn, with excellent leadership and teamwork
skills. I am a disciplined and responsible person, capable of assuming new challenges that allow me to acquire experience and knowledge both professionally and personally. Professional experience of 6 years focuses on developing my knowledge in customer service.
I have skills in different languages, Spanish as a native language (excellent verbal and written
skills), English with B2 level certification and an intermediate level of French.

Sales Assistant
Piazza Italia [ 01/11/2022 – 15/03/2023 ]
City: San Giljan
Country: Malta
1. Sale and promotion of clothing collections in store and through affiliations to email and text messages.
2. Receive the merchandise for promotion and sale, updating the new promotions on the affiliate's social
networks and maintaining the inventory record.
3. Attend to customers in a timely manner, solving their doubts and attending to their needs.
4. Look for options that adapt to the needs of each client.
Customer Service Representative
 

Caja Honor [ 31/07/2016 – 21/07/2022 ]
City: Bogotá
Country: Colombia
1. Agile and adequate attention to requests, complaints, claims, suggestions and requirements of consumers
presented verbally and in writing.
2. Response to resources presented in higher instances.
3. Review of documents and requirements for each procedure and application.
4. Review of the quality of the responses provided by other agents.
5. Promotion of the Financial Education program: promote the products and services offered to customers through the company's website and mobile application; generating publishing strategies.
Independent Seller
 

Herbalife Nutrition [ 17/04/2013 – 09/09/2015 ]
City: Bogotá D.C
Country: Colombia
1. Independent sale of products from the herbalife nutrition line.
2. Acquisition of new clients, through digital strategies such as: promotion of sales programs through social
networks and creation of an independent website.
3. Attention and face-to-face sales in nutrition clubs.
4. Provide virtual training on the products and services offered.
Information Agent
 

Bank Davivienda [ 09/02/2010 – 14/03/2011 ]
City: Bogotá D.C
Country: Colombia
1. Customer Support. Responding to requests, claims, complaints and suggestions.
2. Provide a timely and written response to the requests sent through that communication channel.
3. Generate proposals and improvement strategies.

English Student
Atlas Language School [ 28/09/2022 – 31/03/2023 ]
Address: PBK1770 Pembroke (Malta)
 

Lawyer
University Libre [ 28/07/2010 – 30/11/2015 ]
City: Bogotá D.C
Country: Colombia
 

Online Course Customer Service
Bank Davivienda
City: Bogotá D.C
Country: Colombia