Natally Cortes

I am able to solve problems effectively, work under pressure and manage very well the circumstances that are presented in work environment. Also, I am a dynamic person who has empathy, emotional intelligence, ability to communicate ideas concisely, good performance when creating strategies and good attitude when working in a team

• INSTITUTO PEDAGÓGICO NUEVA GENERACIÓN 2004 - 2017

   Pre-university secondary education
    Soacha 

• ECCI UNIVERSITY 2018 - Currently

   Professional in Modern Languages with business emphasis   

       Bogotá

• TELEPERFORMANCE

Since October 21 of 2020, until September 30 of 2022

Supervisor: Diego Navarro

Position: Bilingual agent, call center
 

In charge of answering calls and chats, providing the corresponding information about online orders, their status, making refunds to the customers, database management and solving problems with the campaign's online platform.

 

• ANANTARA THE PALM DUBAI RESORT (INTERNSHIP) 

Since November 07 of 2022, until January 06 of 2023
Supervisor: Kateryna Kazhan 

Position: Guest relations intern 

Providing information about facilities, programs and other services, following up special events and ordering respective amenities, addressing and escalating customer complaints.