Nestor Escobar

My job experience includes active participation in projects involving a wide range of fields such as copywriting, copyediting, UX writing, proofreading, project management, content strategy, non-formal education and customer service, both in English and Spanish. This has provided me with an all-around capacity and flexibility of working in areas as diverse such as communications and teaching, as well as the editorial, commercial, academic and government fields.

Verizon
UX Writer (March - October 2025)
UX Writing, copyediting, audit and translation (English to Spanish) for the different Value Brands owned by Verizon, with an emphasis placed on conversational channels (SMS, IVR and Chatbot) and web pages. Project management and monitoring (Asana). Coordinating the Content Strategy team based in Bogotá in regards to different processes undertaken by the company (HR, payroll, facilities, among others).

District Secretariat for Finance (Bogotá)
Translator, copywriter and copyeditor (February 2022 - November 2024)

Copywriting, copyediting and translating (Spanish-to-English) fiscal and economic information for the web page, web content and social media of the Fiscal Observatory of Bogotá D.C., ensuring the use of clear language based on principles set by the Global Initiative for Fiscal Transparency (GIFT) and which accordingly can reach diverse interest groups across Bogotá and beyond.

Administrative Departament of Civil Service
Copyeditor/Proofreader (February - June 2024)

As part of the Advisory Office for Communications, I was in charge of supporting the editorial, copywriting and proofreading/copyediting stages of technical guidelines, research and methodological documents and other written content, in order to guarantee the development of institutional capabilities of national and regional entities and institutions, aiming to strengthen public governance management nationwide in Colombia.

Teleperformance
Supervisor (February 2021 - February 2022)

Leadership and training for a team of customer support agents, in order to achieve the goals projected in crucial service KPIs. Coordinating team meetings (informational, motivational, problem-solving, incident reviews). Requesting staff removal or expansion. Multilingual content moderation (text, images and videos) for a well-known North American company, specialized in instant messaging and digital data distribution services.

Hipertexto
Copyeditor/Proofreader (April - December 2017)

Copyeditor for Campus, the official newspaper of the Universidad de la Sabana (Colombia), as well as a number of products from the Admissions Department of said institution. Creating written content and copywriting for LibreriadelaU, an online bookstore. Developing written content for the Colombian division of the multinational corporation Legrand, as well as for a variety of customers and authors. Copyediting and development of articles, blog posts, printed and digital content.
 

2018 - 2020
UNIVERSIDAD NACIONAL DE COLOMBIA
MA in Creative Writing

2010 - 2015
UNIVERSIDAD NACIONAL DE COLOMBIA
BA in Literature