Nicolás Suárez

Data Analyst and Aerospace Engineer, graduated from Le Wagon's Data Analytics Bootcamp. Experienced in applying advanced analytical methods to enhance business decision-making. Skilled in critical thinking, strategic planning, and teamwork. Recognized for strong communication abilities and adaptability, always maintaining a dedication to delivering top-notch results. Seeking an engaging role in an innovative company to apply and expand my data analytics skills, contribute to meaningful projects, and tackle new challenges.

Bilingual Agent | Onelink, Bogota                                                                                                             

• Focused on addressing challenges in the electrical energy sector, achieving a notable 20% enhancement in resolving issues promptly.
• Sustained exceptionally high levels of customer satisfaction, consistently surpassing a CSAT KPI of 65%, showcasing a steadfast commitment to delivering excellent service.

Advisor I Customer Service | Concentrix, Bogota                                                                                     

• Successfully resolved outstanding debts, exceeding the Percentage of Promises to Pay Met, resulting in a remarkable 45% enhancement in managing debt recovery effectively.
• Managed a considerable volume of payment arrangements, significantly contributing to the overall performance of the company.

Engineering and Reliability Coordinator | AVIHECO S.A, Bogota                                                         

• Oversaw the engineering and reliability departments, ensuring rigorous adherence to best practices, leading to a notable 15% increase in equipment uptime.
• Led a team of technicians responsible for maintenance tasks, enhancing maintenance satisfaction and achieving a commendable 20% boost in resolving issues promptly.

Support Engineer | Element CNC S.A.S, Bogota                                                                                          

• Provided support to the Engineering department, aiding in the design of maintenance tools, while consistently maintaining the on-time completion of projects indicator above 30%.
• Devised effective strategies resulting in a significant 45% reduction in the average time to resolve complex technical issues.

Data Analyst – Le Wagon, 2023 – 2024

• I was fortunate enough to receive a scholarship to participate in a full-time, 9-week coding bootcamp. It was an intense experience where I learned a variety of skills, like SQL, BigQuery, Python and Power BI.
• Worked in a team with three other colleagues on an exciting project for a restaurant chain, where we were able to propose strategies to expand stores and improve the menu. 

Aeronautical Engineering, San Buenaventura University, 2019

• During my studies in Aeronautical Engineering, I had the opportunity to participate in an incredible project where we designed an aircraft from scratch. It was an exciting challenge that allowed me to apply my knowledge in aerodynamics, materials science, and structural analysis to create something truly innovative.