oswaldo carreño

Operations Manager with over 6 years of experience in BPO. I focus on continuous improvement and operational efficiency, implementing strategies that reduce costs and boost productivity. I excel at coordinating multidisciplinary teams to achieve objectives. My commitment to operational excellence has driven growth and success in previous roles. I am dedicated to innovating and enhancing processes to deliver added value to the organization.

As Operations Manager I was in charge of multiple LOBs responsible of the performance for all of them which included Voice and Non voice accounts for the largest airline in the world. I've been able to meet and exceed client expectations and help keep account as #1 top site across the globe.

I have been working in the BPO industry for over 6 years starting as a customer service rep and moving all the way up to becoming operations manager for one of the most important accounts at IGT Solutions which was United Airlines, the largest air carrier in the world. I oversaw four different lines of business where with a total headcount of over 150 employees. I was able to bring growth to the account by streamlining processes, enhancing coaching/feedback structure and building stronger and long lasting relationships with our clients.

Environmental Engineer graduated with meritorious thesis. I have develop skills in data analysis and people management to enhance operations increasing productivity and meeting KPIs as well as fostering a feedback and development culture.