Randy Preciado

Dedicated professional with over 8 years of exemplary experience in the BPO/Call center industry. Demonstrating unwavering loyalty and passion for delivering exceptional results, I possess a unique blend of skills that make me a standout candidate in the field.

As a naturally teachable individual, I thrive in an environment where learning and growth are valued. I have consistently embraced new challenges, adapting swiftly to evolving industry trends and technologies. My ability to absorb knowledge quickly enables me to stay ahead of the curve and contribute to the success of the organization.

Beyond my expertise in BPO/Call center operations, I take immense pride in my proficiency in coaching and development. Throughout my career, I have played a pivotal role in nurturing the potential of team members, elevating their performance, and fostering a culture of excellence. My professional approach to coaching has consistently resulted in improved team dynamics and increased productivity.

With a strong commitment to professionalism, I maintain a composed and composed demeanor even in high-pressure situations. This demeanor has allowed me to effectively lead teams and drive them towards achieving challenging targets and objectives. My keen attention to detail and ability to lead by example have earned me the respect and admiration of colleagues and subordinates alike.

In summary, I bring a wealth of experience, a passion for learning, a commitment to nurturing talent, and an unwavering loyalty to my professional endeavors. I am eager to leverage these skills to contribute to the success and growth of a dynamic organization that values excellence and innovation.

8 years of experience in the call center/BPO industry, passionate for learning, a commitment to nurturing talent, and an unwavering loyalty to my professional endeavors. I am eager to leverage these skills to contribute to the success and growth of a dynamic organization that values excellence and innovation.

SITEL (FOUNDEVER) Learning Specialist

Aug 2017 – Sept 2020

Facilitator, in charge of developing and delivery of product knowledge, class logistics and Team management. 

OUTPLEX Operations Supervisor

Sep 2020 – Sep 2021

Team management expert in charge of KPI analysis and action planning, continuous development on sales/retention and team motivation 

ASURION Sales Supervisor/Coach

Sep 2021 – Apr 2023
call center expert tasked with operation management overseeing effective and outstanding performance relying on consistent coaching towards customer satisfaction and long lasting sales

Colegio Sur Oriental Panamericano

Jan 2007 – Dec 2013

Elementary and Highschool with a Technical degree on Technology and Programming

Universidad Distrital ILUD

Jan 2017 – Sep 2019
German B2  

Babson College

Sep 2021 – Current (Flex Schedule) 

Online Business Administration - Entrepreneurial Leadership & Innovation