Samuel Rojas Ortegón

Committed Customer Service Representative with over a year and six months of experience in
BPO, holding administrative roles, customer service, and tech support, handling challenging
customer issues with notable accomplishments in meeting deadlines and increasing customer
satisfaction.

Customer service specialist
Teleperformance, Colombia
Committed Customer Service Representative with over a year and six months of experience in
BPO, holding administrative roles, customer service, and tech support, handling challenging
customer issues with notable accomplishments in meeting deadlines and increasing customer
satisfaction.
Troubleshooting customers and agent system issues.
Respond to all customer inquiries.
Document and update records in the required systems.
Provide technical support to customers over the phone or via video conference,
about their products or services.
Documenting forms with direct reports on performance, goals, and coaching
Support operations to provide flawless execution with for Clients
Developing and interpreting technical documentation for training and end-user
procedures.
Assisting and providing support the several teams.
Gathering and processing research data.
Performing essential admin duties including printing, and sending emails.

University of Quindio
2020

Computer Science Engineering Mathematics