Steven Marulanda

I am a dedicated and team-oriented individual, committed to doing quality work with a positive attitude. I am eager to learn and believe that experience and excellence shape a person's character.

Experienced in customer service and patient engagement, having worked as a Billing Department Representative at Intelcia - Optimum (August 2023 – June 2024), where I assisted customers with billing inquiries, dispute resolution, and payment processing. Later, as a Patient Engagement Representative at CareMax (June 2024 – February 2025), I managed patient outreach, scheduled appointments, and facilitated enrollment processes to enhance healthcare access and satisfaction. Skilled in communication, problem-solving, and maintaining accurate records to improve customer and patient experiences.

Strong foundation in technical and practical skills, with a focus on problem-solving, critical thinking, and hands-on experience. Prepared to apply technical knowledge in professional settings and adapt to various industries.