Tatiana Alexandra Camero Avila

Soy una persona que agradece por las oportunidades para aprender, colaborar y mejorar procesos. Soy muy atenta a los detalles y me gusta que las personas se sientan acompañadas al escucharlas y ofrecer apoyo de ser el caso. Mi vocación es la docencia así que tengo paciencia para explicar y creatividad para simplificar procedimientos o conocimientos. Disfruto de estar en casa, beber un buen cafe, escuchar y bailar mi musica y pensar en como dinamizar mis días. Me gusta la organización y puntualidad al igual que no temo ser honesta y detectar errores de los cuales aprender y guiar a otros. Soy estricta con mis metas y trato de balancear mis expectativas versus las posibilidades. Y trato de manejar todo con buen humor sin cruzar a la burla o desconocer momentos inadecuados para ello. Siempre he sido muy leal a mis trabajos y mi transparencia me ha permitido manejar excelentes relaciones con los clientes y usuarios.

Software Senior Analyst * ACCENTURE * 2018 – 2024

To act as software detective, identifying solving issues and providing dynamic Customer Service via email, phone call and remote support in English, Spanish and Portuguese.

Ability to work well under pressure and handle difficult situations with professionalism and empathy. Value end to end ownership and professional services. Handover to operational teams once deal was contractualised. Maintain and develop skills and being curious about technological innovations (security, cloud transformation, SQL...)

Tour guide * summertimes * 2016 – 2018

Ability to translate the local stories, folklore adapting the local culture and mindset for the tourist to get an accurate perspective of the places visited. Facilitator of the communications between the local sellers and hostess ensuring the service is provided with high standards, avoiding misunderstandings or misinterpretations preventing unpleasant experiences. Proven customer service experience. Strong communication skills, both written and verbal. Excellent problem-solving and decision-making abilities while handling groups and unexpected matters. Facilitate communication between client`s expectations & feedback towards the company services and its services standards.

Coordination between team members to align and perform in the same direction ensuring group safety and quality of the services as per the group tour and agenda.

Attentive to perform and provide excellent service and honest information ensuring the trust of the clients and that the company values and cores are displayed at all times.

Email Customer Care Rep * APOLLO BLAKE * 2015 – 2017

Address customers concerns regarding their accounts and the product. Redact documents in Spanish to reply to Customer’s concerns. Provide feedback on the product and the process for the client to adjust changes. Inform the colleagues about the appropriate use of the Spanish according to the client concerns. Impeccable written and verbal communication skills in English.  Proficient in using computer systems and software applications.

PROFESSIONAL'S DEGREE IN EARLY CHILDHOOD EDUCATION • 2010 • national pedagogical university • colombia

MQA CERTIFICATION AS A SPANISH TRAINER • 2016

Uplifting Your Leadership Aptitudes • Dale Carnegie & Associates Couching Program • 2022

FUZE Portal for Administrators• First Level Management Support• 2022

NON-IT ORACLE SQL Beginner • Accenture• 2023. 

Cloud Digital• Leader Google Cloud• 2023.