Thómas Vargas Díaz

I am a dedicated and versatile professional with a diverse background in sales, education, and customer service. My career journey has equipped me with a unique set of skills that I bring to every role I undertake.

Currently, I am working as a TC Manager and Sales Representative at Kodland, where I have successfully expanded our customer base through strategic cold calling, networking, and relationship building. I pride myself on enhancing client satisfaction by promptly addressing concerns and providing exceptional service. Additionally, I have developed and implemented sales strategies that have significantly increased profits and mentored new sales representatives, helping them to excel in their roles.

In parallel, I have been self-employed as a Special Education Teacher with Owl Academic Services since July 2020. In this role, I develop individualized education plans (IEPs) tailored to meet the unique needs of each student, ensuring their academic success and personal growth. My focus on evaluating student progress and modifying general education curricula has helped numerous students improve their academic performance and achieve their learning goals.

Previously, I served as a Sales Administrator at Drogueria Exito Manizales for three years. There, I provided exceptional administrative support to high-performing sales teams, enabling them to focus on selling and meeting revenue goals. My ability to analyze sales data and identify trends contributed to strategic planning and improved sales performance.

I also gained valuable experience as a Bilingual Customer Service Representative at Teleperformance, where I maintained high levels of customer satisfaction by providing empathetic listening, timely problem resolution, and personalized attention. My proficiency in handling high-volume inbound calls and managing customer inquiries has honed my communication and problem-solving skills.

My educational background includes a high school degree with a focus on web page design, programming fundamentals, and database analysis. Additionally, I have achieved an English language certification at the B2+ level, enhancing my ability to communicate effectively in both English and Spanish.

In the next five years, my most ambitious goal is to pay off my apartment while still young and achieve a stable professional career that grants me financial freedom. I am committed to leveraging my skills and experience to contribute effectively to any team I join and to continue growing both personally and professionally.

TC Manager - Sales Representative Kodland | Manizales, Caldas | 04/2024 - Present

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Developed and implemented sales strategies to increase profits.
• Trained and mentored new sales representatives.
• Assisted students in mastering programming concepts through personalized tutoring sessions.

Special Education Teacher Owl Academic Services (Self-employed) | 07/2020 - Present

• Developed Individual Education Plans (IEPs) tailored to individual student needs.
• Regularly evaluated student progress using various assessment methods.
• Designed individualized lesson plans to assist struggling students.
• Modified general education curriculum for special-needs students using diverse instructional techniques.

Sales Administrator Drogueria Exito Manizales | 08/2020 - 07/2023

• Supported sales representatives with timely generation of accurate quotes, proposals, and contracts.
• Provided exceptional administrative support to high-performing sales teams.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving product-related issues.
• Analyzed sales data to identify trends and areas for improvement.

Bilingual Customer Service Representative Teleperformance | 01/2022 - 06/2022

• Ensured confidentiality of sensitive customer information by adhering to data protection regulations.
• Maintained high levels of customer satisfaction through empathetic listening and timely problem resolution.
• Managed high-volume inbound calls and effectively prioritized issues for swift resolution.
• Collaborated with other departments to resolve cross-functional customer issues.

High School Degree Seminario Redentorista San Clemente Maria Hofbauer | Manizales, Caldas | 12/2019

• Specialized in web page design, programming fundamentals, and database analysis.

English Language Certification Level B2+ American School Way | Manizales, Caldas | 05/2025