Valentina Polo

Modern Languages professional with experience in logistics coordination, operational support, and leadership in high-volume environments. For one year, I served as Acting Head of Operations, leading teams, managing critical escalations, and optimizing internal processes. I am known for my ability to adapt to dynamic contexts, solve problems efficiently, and meet objectives under pressure.

LEAN SOLUTIONS GROUP – Bogotá
Logistic Coordinator, Amazon– July 2024 to August 2025
- Management and optimization of logistics processes for Amazon, ensuring compliance with deadlines and quality standards.
- Coordination of customer orders, documentation for international shipments, and record keeping.
- Management of relationships with transportation providers and warehouse management.

OPTUM – Bogotá
Senior Assistant, United Health Care – August 2022 to May 2023
-Supported operations and leadership at United Health Care, participating in strategic planning and decision-making.- Provided comprehensive support to members and teams to improve the experience and operational results.
-Update medical records on different platforms.
-Maintain constant communication with hospitals to schedule medical appointments.
-Verify the prices of medications, surgeries, procedures, and items such as glasses, wheelchairs, etc., with respect to each patient's coverage.

TELEPERFORMANCE – Bogotá
Junior Assistant Uber-Uber eats-October 2019 to August 2022
- First point of contact for Uber customers, resolving requests quickly and efficiently.
- Managing live orders, adjusting receipts, and resolving issues with restaurants, drivers, and customers.
- Payments for damage to orders and weekly payment verifications to drivers, adjustments regarding time and distance.

Functions as Deputy Head of Operations – 2020
- Supervision of equipment to ensure compliance with operational processes and standards.
- Direct attention to escalations and handling of critical customer calls that required a level of supervision.
- Implementation of improvements in operational logic to streamline case resolution and optimize resources.

- Master's Degree in Information and Communication Technology Management, ECCI University, Bogotá.
- Professional Degree in Modern Languages, ECCI University, Bogotá.
- Basic Excel, Lean Solutions Group, Bogotá.
- Architectural Paint Coating Technician – SENA, Bogotá.
- High School Diploma – Gimnasio Artístico de Suba, Bogotá.