Yesid Saa Ararat

I am a financial and project evaluator
with over 2 years experience in the
BPO industry. My work focuses on
the implementation of the model
team-work and development
through training initiatives.

Bilingual Trainer

Developed training manuals through video recordings with the
main training processes, minimizing the usual errors in new
trainers by 70%.
I've led over 10 NH waves with an avg attrition of less than 5%.
Worked with the TP innovation team by creating gamification
activities to increase CSAT, resulting in a 40% improvement just
in the first month.
Ran uptrainings addressed to specific business needs, positively
impacting Soft Skills such as Bad News Delivery, Empathy,
Conflict resolution, Effective communication, among others.

Bilingual Customer Service Representative

Kept my metrics (CSAT and Pitch) above 98%.
Held and organized class session replacing the official trainer.
I was floor support assuring to reach the daily goals set.

Bilingual Accounting Analyst

I managed to keep the quality KPIs in green (above the goal: 90%)
I analyzed the FX Impact of the revaluation of accounts in foreign
currency and generated action plans in this regard resulting in 20%
earnings up.
Monthly repayment of debts

Universidad De Los Llanos

Contaduria Publica

Best GPA in admission grades.
Student council member.