
Zhasha lisseth diaz
Administrativo
Acerca de Zhasha lisseth diaz:
Dear Hiring Manager. I am a customer service professional with 4 years of experience in the BPO sector. With my experience in the responsibilities associated with the position, I believe I would be a valuable asset and exceed the expectations outlined in the job description. In my previous role as a Travel Agent, I developed my skills in management, critical analysis under pressure, persuasion, and empathy. Additionally, I have been recognized for my efficiency and friendliness in handling calls. I also completed my studies as an administrative assistant technician in high school, where I developed various office skills and became highly detail-oriented in process improvement and administrative support. My goal is to apply all these skills to the offered position while continuing to learn and stay updated with the latest in the administrative sector. After reviewing my personal profile and resume, I hope you can appreciate my qualities and potential as a candidate for this role. I would be delighted to discuss further how my skills and professional experiences can benefit your company. Please feel free to contact me by phone or email to arrange an in-person meeting. Additionally, let me know if you have any questions or need references from any of my previous employers. Thank you for your time and consideration. Sincerely, Zhasha Lisseth Diaz Galindez
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Experiencia
Teleperformance (January 06,2018 - May 04 ,2018)
•Line of business worked:
•Telecommunication Technical support
•Billing and costumer service consultant via Chat and voice
Clothing Wholesale Retailer. (2019 -2021)
•Independent.
IGT Solutions and Technologies.
• Travel associate, handling of global distribution systems (GDS) (Sabre, Worldspan, Amadeus, Farelogix). Direct contact with company partners, billing verification, and customer service for airlines during irregular operations such as : (flight cancellations, schedule changes, overbooking, etc.)
•Line of business worked
•Ground -Hotel and car rental management
•Ground escalations – hotel escalations supervisor
•Global - Car rental ,hotel and flight management
•Flight escalations - Flight escalations supervisor
Educación
Elementary
•| 1° -5° Cambridge School (Bogotá)
High School
•6°- 11° Institute Ferrini
•Assistant technician in business administration
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