Reporting Analyst - Bogota, Colombia - IntouchCX

IntouchCX
IntouchCX
Empresa verificada
Bogota, Colombia

hace 1 semana

Carolina González

Publicado por:

Carolina González

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Descripción

About IntouchCX
IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions.

For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.


About the Job
We are changing the way people think about customer care, and we need your help


Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? We're looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.


As Reporting Analyst, You Will.

  • Be responsible for realtime reporting and diagnosing trends in key performance metrics
  • Generate weekly and daily KPI reports
  • Ensure employee data is current and accurate for assigned program
  • Work in partnership with Operational Leaders and Program Leadership

Requirements:


As Reporting Analyst, You Have...

  • High School Diploma or equivalent is required
  • Experience in leadership and working in a supervisory role
  • Advanced knowledge of MS Word, Excel and Google Docs
  • Proficiency with formulas and pivot tables
  • Excellent communication skills
  • Ability to enter data with a high level of accuracy
  • Adaptability to learn a variety of software programs (such as Javascript)
  • Strong analytical and problem solving skills
  • Flexibility to work evenings and weekends if needed


Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

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