Senior Customer Operations Manager - Bogota, Colombia - Telesign

Telesign

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

Location:
Bogota, Colombia

Please submit resumes in English
Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust.

Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the digital economy possible.

The
Sr.

Operations Analyst works to make sure that our customer-facing teams have the resources, process, and data they need to do their jobs effectively and efficiently as they strive to build strong external relationships, create best-in-class experiences for our points of contact, and ultimately retain our customers.

Key Responsibilities

Act as a business partner to the Global Operations team with general business analysis that includes, but is not limited to, revenue analysis, quota planning, and performance optimization.
Partner with leadership on key strategic projects to help build a world class customer organization
Develop repeatable, scalable process to drive success as our teams grow and mature
Create dashboards and manage ongoing reporting needs
Leverage data and insights to diagnose pain points, and execute projects to resolve those challenges
Work cross functionally with Product, Sales Ops, Biz Ops, etc.
Work on a wide array of projects consisting of CRM augmentation, customer operations team optimization, centralized reporting, building/scaling reporting as needed, and executing on strategic initiatives.
Create innovative solutions for achieving customer operations objectives using various tools and platforms.
Leverage strong analytical skills to quickly understand data and share insights to maximize scale and efficiency with business partners.
Support overseeing monthly forecasting and reporting for financial and operational KPIs.
Identify opportunities to improve current reporting formats, processes, and systems.

Essential Requirements

3+ years working in customer operations (customer success operations, professional services operations) or other relevant role (business operations, sales operations, consulting, etc.)
Experience with Salesforce and Service Cloud
Proficiency with Microsoft Office, with expert level knowledge of Excel and PowerPoint
Experience in handling large data sets and modeling reports on different platforms
Demonstrated success with process and systems thinking able to develop elegant, scalable solutions to complex problems
Ability to communicate effectively with a wide range of stakeholders

About Telesign:

Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today's unique customer challenges by bridging businesses to the complex world of global telecommunications.
Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community.

We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.

Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.

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