Premier Support Tss - Bogota, Colombia - Lenovo

Lenovo

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

General Information:

Req #
WD Career area:

Software Engineering

Country/Region:
Colombia
State:
Cundinamarca
City:
BOGOTA DC

- Date:

Tuesday, April 9, 2024
Working time:
Fulltime
Additional Locations:

Colombia

Cundinamarca
BOGOTA DC

Why Work at Lenovo:

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets.

Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

Description and Requirements:

Lenovo Premier Support is the top service offered by Lenovo to their customers.

As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide.

Daily activities include but are not limited to:

Assist customers and field engineers by diagnosing problems and providing resolutions for technical or service related issues

Job details:

Troubleshoot to identify hardware and software issues in many different customer environments.
Advise and educate customers through a combination of experience/documentation to ensure a solution.
Translate complex technical details/instructions to each customers level
Provide closed loop feedback on recurring issues with teammates and relevant engineering staff
Work with Technical Account Managers (TAM) to monitor and track issues to ensure accurate resolution.
Actively monitor case workload and drive to closure within SLA's.
Document all the interactions in Lenovo ́s CRM

Postion requirements:

Proven troubleshooting skills

Experience with PC Products (Desktop, Notebook), would be a plus if is on Lenovo hardware

Experience within an IT Services environment

Experience with Windows Operating Systems, Microsoft Products, and Command line troubleshooting

Multi-tasker with the ability to prioritize in a fast paced, dynamic work environment

Quick learner with a proven ability to learn new and changing

Need to work Monday to Friday, including some holidays

Pre-Requisites:

2+ years of experience in a Client Technical Support role
Systems/Computing Science Engineer or CompTIA A+ Certification
English B2 or superior

Desirable:

Knowledge/Experience with network Hardware/Software setup and troubleshooting, including wireless networks

Experience working with Workstations
Experience with computer Peripherals and their interfaces

Microsoft Dynamics or other CRM experience
Additional Locations:

Colombia