Global Integration Architect - Bogotá, Colombia - ADP

    ADP
    ADP Bogotá, Colombia

    hace 1 mes

    ADP background
    Descripción

    GIC Global Integration Architect

    Provide service/ support to customers using HCM integration with client's HR system of record on global platform

    GUIDING PRINCIPLES

    • Responsible for client relationship regarding the global integration services
    • Expected to co-ordinate internal communication across all Integration Service teams for the particular clients between EMEA, NA & APAC regions
    • Responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc..
    • Responsible for managing global Change request Process and co-ordinate all regional/local service teams where local involvement is needed (global & local system maintenance and testing co-ordination)
    • Responsible for consistency message and quality level of Client Service across all 3 regions
    • Become a global CS single point of contact to the client global counter part's team for any discussion topics related to global functionality

    TECHNICAL RESPONSIBILITIES

    • Lead regular calls with clients to review global/local integration tickets
    • Deliver a design and mapping for global integration tickets
    • SPOC for any integration related topics for the clients and SRM/SCP at global level
    • Advise clients on best practise of design and mapping on their SOR
    • Facilitate super user training on integration
    • Provide input to Global SRM and SCP for business review meetings
    • Support integration consultants on reviewing, analysing and designing complex issues and Change Requests
    • With the support of PM (when needed), co-ordinate technical activities related to the client integration issues & Change Requests across:
    • all live GV/CSL payroll service teams
    • eTime, Benefits, SF (for full scope), Insight Dashboard
    • GETs and GSO (SFTP, SSO, authentication, GDPR, etc..)
    • Products and SOR (WorkDay, Oracle, SuccessFactors)
    • Implementation projects (GSD , PS, PM)
    • Cooperate with above teams to avoid regression on live data and processes when new integration features are deployed by ADP product or by SOR (WD, OR, SF)
    • Cooperate with GTT in regression testing after monthly Feature Pack
    • Inform clients on new integration features released by ADP product
    • Review and validate documentation provided by Implementation during Transition to Service.

    PROBLEM RESOLUTION

    • Take ownership of regular reviews of all open global tickets and regular updates to the client global team -- with the support of GSDM
    • Be in charge to address on-going problems faced by the client when they use system if the case has been escalated to him/her by the first line relation center
    • Analyze the problem on a global level, estimates and proposes the resolution process with the possible support of product management
    • Take responsibility in co-ordination of all regional application support teams to deliver one global solution to the client
    • Manage the configuration and test the changes and then ensure that they get available for the client
    • Ensure new integration clients are on-boarded and stabilized in alignment with all other non HCM/PY functionality
    • Participate in transition process between implementation phase to service support phase and review the learning points
    • Participate in defining cross functional service scope, responsibilities and delivery list with client
    • Ensure Internal communication and further co-ordination
    • Keep Leadership team updated on HCM integration matters and GIC Client Service team progress and procedures
    • Co-ordinate configuration and testing communication with local service application teams.