Gestor de Cobranza Bilingüe - Bogotá Distrito Capital - Municipio - Fundación Universitaria Internacional de La Rioja - UNIR

Descripción

Role Overview

The institution is seeking skilled individuals to manage and negotiate payment plans for student portfolios in a call center environment, utilizing advanced English skills.

Main Responsibilities:

1. Provide personalized attention to students via various communication channels.
2. Proactively follow up on monthly payment volumes assigned to the individual.
3. Develop tailored payment plans based on students' needs, ensuring timely completion of financial records.
4. Establish effective negotiation strategies to ensure successful collections.
5. Manage daily issues and incidents, providing prompt resolutions.
6. Support internal and external departments related to collection of assigned portfolios.

Qualifications:

Applicants should possess at least 2 years of experience in a call center environment, preferably with a focus on collections, and demonstrate strong proficiency in English language skills.

Relevant skills include numerical analysis, customer service, active listening, and familiarity with technological platforms and MS Office (Excel).

Benefits:

• Job stability and security
• Competitive base salary and performance-based bonuses
• Monday-to-Friday schedule, with standard business hours (9 am - 6:30 pm)
• Access to professional development opportunities, including tuition discounts for further education
• Collaborative work environment that fosters teamwork and camaraderie

Key Skills:

• Numerical analysis and data management
• Excellent customer service and communication skills
• Active listening and problem-solving abilities
• Proficiency in MS Office (Excel) and other relevant software

Working Environment:

The role requires working in a dynamic and fast-paced call center environment. The individual will be responsible for managing multiple tasks and priorities while maintaining effective communication with students and internal stakeholders.