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  • Technical Support Consultant - Barranquilla - Supportyourapp

    Supportyourapp
    Supportyourapp Barranquilla

    hace 3 semanas

    Default job background
    Descripción

    Cybersecurity Technical Support Consultant (Colombia)

    Make a meaningful impact in the ever-evolving landscape of cybersecurity by joining our team as a Technical Support Consultant.

    Thrive in a multicultural and multilingual environment while enjoying your home office, mastering new skills, and achieving challenging goals with our People First management approach.

    Your Key Responsibilities:

    • Act as the initial point of contact for customers, addressing inquiries, technical issues, and requests promptly and professionally.
    • Identify and classify email phishing.
    • Monitor and manage the ticketing system, ensuring all customer interactions are tracked and resolved efficiently while adhering to SLA's.
    • Provide expert guidance and troubleshooting to customers, guiding them through technical processes and resolving issues to their satisfaction.
    • Assist in documenting customer interactions and common solutions to improve knowledge sharing within the team.
    • Collaborate with T2 and SOC Analysts to contribute to cybersecurity incident management.

    Your Requirements:

    • Excellent English language skills (at least C1 for both spoken and written).
    • Knowledge of cybersecurity concepts and email phishing.
    • Experience in technical/customer support (preferably in the cybersecurity field).
    • Strong troubleshooting skills.
    • Customer-oriented and responsible attitude.
    • A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
    • Experience with Zendesk or similar CRM systems (Salesforce) is a great plus.
    • A technical background is also a great asset.

    About Us:

    SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome, positive experience. We welcome people with various backgrounds and experiences.


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