No se aceptarán más candidaturas para esta oferta
- Follow up, control, and improve quality, productivity, and first-contact resolution indicators.
- Send results reports to the Account Executive, Director of Operations, and client.
- Analyze databases extracted from the client's application and, based on previous results, design strategies to generate value at the lowest possible cost to achieve program objectives.
- Analyze the evolution of productivity indicators for each program, together with the specific campaign coordinator, daily, through periodic cuts and in real time, generating alerts that enable operational decisions.
- Report to the Regional and Operations departments as required.
- Ensure the quality and timeliness of information presented in various reports.
- Analyze and alert on various factors that impact the achievement of communication and effectiveness goals set by the client.
- Report incidents to the IT department for operational faults or outages.
- 80% and up English level.
- Preferably 6 months of previous experience in the industry.
- Be proactive, responsible, empathic, and confident.
- Experience working with large data sets in relational databases.
- Advanced Excel skills.
- Knowledge of SQL and Power BI.
- Long-term contract.
- Volunteer programs.
- Career plan.
- Employee fund with TOP benefits.
Bilingual Reporting Analyst - Bogotá, Colombia - Teleperformance
Descripción
What We're Looking for
Why TP?
We are experts in global digital business services in 100 countries with nearly 500,000 Teleperformers around the world Great Place To Work has certified us as one of the best places to work in Colombia and the world. We don't stop innovating and we always go beyond.
Make a difference with the TOP Team
What you'll do as a Bilingual Reporting Analyst:
This is what you need to be a part of the TOP Team:
Discover TP's perks:
Join the TOP Team and connect the world to the most recognized brands in 170 markets.