Patient Relations Specialist in Bogota - Bogotá, Colombia - Apollo XCM LLC

Descripción

Job Description
This is an on-site position based in Bogota, Colombia. Only applications in English will be reviewed.

Medical experience is not required for this role. Candidates with a background in Hospitality / Customer Service / are encouraged to apply

Apollo XCM is looking for the best Patient Relations Specialist who will be responsible for providing excellent customer service to patients, answering all phone calls / text messages and emails, as well as facilitating and coordinating communication between patients, family members, and medical staff.

What youll be doing:

• Scheduling patient appointments and making reminder calls.
  
• Obtaining patients addresses, contact details, insurance information, and medical records.
  
• Updating and verifying patient information.
  
• Answering, investigating, and directing patient requests to the appropriate medical staff member and following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
  
• Performing administrative and clerical duties, such as e-filing paperwork, entering payments, issuing invoices, among others.
  
• Participating in the construction of standard operating procedures and making contributions to improve those established.
  

Requirements

Minimum educational requirements: Professional degree or Technologist degree + Relevant Experience

• Bilingual (Spanish and English), with strong proficiency both verbal / written - in both languages. The required English level is C1 or above. This is a MUST, since 100% of communications will be in English.
  
• Experience working as a Patient Representative, Executive Assistant, Front Desk agent within the Hospitality or Travel agency industry, Customer Service representative, or agent in BPO.
  
• Strong interpersonal and communication skills.
  
• Focus on customer service.
  
• Enjoys working with people.
  
• Meticulous attention to detail.
  
• Ability to work independently and proactively.
  
• Ability to work in a fast-paced environment and demonstrate exceptional multitasking.
  
• Understanding of startup culture.
  

Benefits

• Contractor agreement with our Headquarters in US
  
• Monday to Friday, 7 a.m. to 4 p.m, 8 a.m. to 5 p.m. or from 9 a.m. to 6 p.m.
  
• Salary starting at $3,600,000 COP/month, plus social security
  
• Opportunities for learning and development
  
• Stimulating multicultural environment
  

Requirements
Bilingual (Spanish and English) with strong proficiency. Experience in Customer Service, Hospitality, or BPO Excellent interpersonal and communication skills. Customer service-oriented and enjoys working with people. Meticulous attention to detail. Ability to work independently and proactively. Thrives in a fast-paced environment with exceptional multitasking. Familiarity with startup culture. Long-term commitment.