Cx Specialist - Bogota, Colombia - Fresh Prints

Descripción

CX Specialist:


About Frontier
Frontier is a subsidiary of Fresh Prints.

Fresh Prints is a New York based, fast-growing, fully-remote, 150-person company that has most of our team in India and Philippines.

A few years ago Fresh Prints started helping other fast-growing companies build their teams.

We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.

Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.


About the client (Simplified
)
Simplified is a design and collaboration platform for modern marketing teams.

Now it's possible to make fast and on-brand content across all the channels without having to manually edit after uploading the assets; Simplified does it all for you This way you minimize hassle while giving marketers back hours of time they would have otherwise spent posting or editing media in various tools across their agencies.

Simplified provides a suite of AI-powered tools to give companies unprecedented leverage to create and publish writing, video, image, and social media content faster and better than ever before.

Whether you're writing blogs for SEO, planning social media channels, or designing thumbnails, Simplified helps you simplify workflows and maximize efficiency by delegating tedious tasks to AI with powerful and intuitive tools.

About The Role
We are looking for a dynamic, tech-savvy, client-facing CX Specialist with excellent communication skills to join our team.


Responsibilities

• Work with customers and solve their issues to their satisfaction
• Triage requests to appropriate staff
• Document and track contacts and resolutions for all interactions
• Educate the customer on our selfservice options
• Make sure every customer feels heard

Personal attributes

• A flair for customer service along with prior experience
• Upbeat, enthusiastic, pleasant personality and attention to detail
• Excellent listening skills and energetic phone presence
• Professional, competitive, determined, and resultsoriented
• Flexible, openminded, and able to deliver success despite ambiguity
• Dedicated to tracking and improving performance and efficiency daily

Job specific requirements

• 12 years in a customer service role
• Prior experience with CRM or any customer service or ticketing software
• Excellent internet for video calls with a working computer
• Ability to work in the US time zones
• Excellent English, including understanding of a wide array of idioms (assessed via written, phone and video tests)
• Fluent written and spoken Spanish (assessed via written and video tests)

Salary & Benefits

• Competitive annual salary (based on experience)
• Learning opportunities
• Working in a great culture