Homecare Scheduler On site - Cal, Brazil

Location: Armenia, Cali, Barranquilla, Medellín, Bogotá, Bucaramanga · Schedule: Monday to Friday, 8:30 AM – 5:30 PM (GMT‑5 / EST) · Work Mode: On site · Job Description · We are looking for a detail-oriented, organized, and empathetic Scheduler to join our home care team. You wi ...

Descripción del trabajo

Location: Armenia, Cali, Barranquilla, Medellín, Bogotá, Bucaramanga

Schedule: Monday to Friday, 8:30 AM – 5:30 PM (GMT‑5 / EST)

Work Mode: On site

Job Description

We are looking for a detail-oriented, organized, and empathetic Scheduler to join our home care team. You will be responsible for coordinating caregiver assignments, ensuring clients receive timely, consistent, and high-quality care.

Responsibilities

• Develop, manage, and adjust caregiver schedules based on client needs.
• Use WellSky to enter, update, and track schedules accurately and in compliance.
• Assign caregivers to clients based on skills, certifications, and availability.
• Communicate schedule changes promptly to caregivers and clients in English and Spanish.
• Resolve scheduling conflicts, last-minute changes, and emergencies efficiently.
• Collaborate with HR and management to identify staffing gaps and propose solutions.
• Ensure compliance with internal policies, labor laws, and home care regulations.
• Monitor caregiver attendance and punctuality to guarantee reliable service.
• Provide excellent customer service, addressing concerns with empathy and professionalism.

Required Skills

• Proficiency in WellSky
• 1 year of experience in scheduling or appointment setting.
• Strong organizational and time management skills.
• Excellent communication in English and Spanish (oral and written).
• Ability to multitask and work under pressure.
• Problem-solving skills for unexpected changes.
• Knowledge of home care industry standards and caregiver accreditation.

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