Client Support Engineer - Bogota, Colombia - Anthology, Inc.

Anthology, Inc.

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

Client Support Engineer

Bogota, Colombia

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*The Opportunity:Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce.

As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

This role focuses on our Learn Platform, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere.

It's a solution that's continuously evolving to meet users' needs and we're looking for someone who can play an integral role in the success of the Client Support team within this specific product line.

Additionally, you will draft, review, and issue product bugs/fixes into the Knowledge Base Open Case using a client ticket tracking system.

In this role you will also represent the Client Support department in various product meetings and reviews with both internal product management teams and external clients.

You will manage the technical contributions of other engineers assigned to the project and provide cross-training to other Client Support Engineers.

Required skills/qualifications:

Familiarity with programming in an objectoriented language, preferably Java
Light experience with multiple computer operating systems like UNIX/Linux and Windows
Ability to configure and maintain a load balanced environment
Familiarity with data structures and analysis and design of algorithms
Excellent analytical and problemsolving skills
Solid oral and written communication skills and ability to work well in a team environment
Fluency in written and spoken English at CEF B2 level or above

Preferred skills/qualifications:

Knowledge of data networking including routers, configuration, and operation
UNIX and Windows NT administration skills
Basic knowledge of web technologies like HTML, CSS, JavaScript, and HTTP
Knowledge of Struts, Tomcat, and Weblogic

The Office:
We have an office located in Bogota, Colombia as a hub for the LAC market.

Located in Capital Towers center in the financial district
Excellent and secure area to eat lunch, have a walk, or dine after office hours
Benefits in prepaid medicine, dental plan, and wellness allowance
Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100
Free parking for employees and paid parking for visitors
Multiple private spaces for virtual and facetoface meetings
Regular events like bring your dog to work day and pingpong, foosball, and Mario Kart tournaments
Sodexo card provided for employees
Daily budget to spend on beverage vending machines

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.