Specialist Finance Collection - Bogotá, Colombia - Dhl Global Forwarding (Colombia) S.A.S.

Descripción

• Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio.
• Request and/or confirm payment supports to clients as appropriate.
• Follow up on the correct application of payments received by clients.
• Keep customer contact information updated in the collection application. provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.
• Perform account reconciliations with clients as required.
• Timely management of balances in favor with clients or with internal areas.
• Strict compliance with the collection policy according to the escalations and established times.
• Management and compliance with KPI's and assigned budget.
• Develop a sustainable relationship with internal and external stakeholders.
• Annual update of the process support documentation.
• Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts.
• Maintain communication with internal/external/third parties to meet customer expectations.
• Provide proactive problem resolution and corrective actions to ensure service excellence.

• Students/Professionals in fields such as public accounting, finance, business administration, or financial management.
• A minimum of 1 years of experience managing accounts payable processes.
• Good level of MS Excel and other MS Office tools.
• Customer service and communication skills.
• Teamwork and autonomy.
• Intermediate English level.

• Salary: $2,270,000
• Type of Contract: Indefinite
• Directly with DHL Colombia.
• Performance bonus from 7% to 13% of salary ($ min- $295.100max)
• Food Allowance: $95.564