Specialist Freight Forwarder - Bogota, Colombia - DHL

DHL

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

About the Role:

Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands
Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer
Meet all commitments to the customers in terms of followup/ongoing communication
Follow up with DGF operations for booking/schedule/prealerts. Validate and share details with the customer
Exception coordination/resolution with DGF operations & simultaneously send proactive updates to the customer
Accept customer requests for quotations and send them to the Quotations team for processing. Passes on leads to Sales
Record any customer complaints; solves customer complaints or assigns tasks to other functions

Who Can Apply:

Whoever is not currently in implementations/migrations.
Employees who have been in the organization for not less than 12 months.
Have a minimum of 12 months continuous service with DHL and a minimum of 12 months in the current role

Key Capabilities / Competencies:

Respect and result oriented
Extremely customer centric and Solution driven
Excellent multitasking skills within their workspace as well as computer software programs.
Extensive knowledge of shipment lifecycle and end to end workflow
Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer.
Expertise in CW1 and OFR/AFR service (GSC and Country processes) desirable
Ability to work under pressure
Ability to prioritize among competing tasks
Leadership Attributes of DPDHL

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Note:
Applicants must have their leader's approval_