SAP MM Consultant Senior - Bogota, Colombia - Softtek Colombia

Descripción

About
Softtek Founded in 1982,
Softtek is a global provider of process-driven IT solutions with 30 offices in North
America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the
U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India.
Softtek helps improve and produce predictable outcomes for top-tier
corporations in over 20 countries. Softtek is the creator and a leader of the
nearshore industry. For more information
on what we do, who we are, and career opportunities, visit www

softtekcomRequirementsMust to have:
·
MM Procurement, STOs, basic inventory control.
Responsibilities· Incident -Requirement from an operational deviation or misfunction in the SAP system due
to errors in reports, interfaces, programs, or configurations


Ex:
It was
something that was working yesterday and today doesn't work that can be
resolved with a temporary (workaround) or permanent solution. Suppose the
solution is identified as a change in the system. In that case, it must follow
the corresponding authorization process by Clients (Change Advisory Board) as a
BAU Change or enhancement instead of an incident.·
Incidents in the SAP system derived from
modifications or failures in the infrastructure.·
Incidents due to a change in SAP system
functionality per enhancement, project, or new application implementation not
fully tested.·
Incidents due to misuse or an incorrect SAP
end-user operation.·
SAP Application Error, (Break/Fix),Ticket.·
Incident - Requirements due to system failures
caused by one of the systems (SAP, web, etc.) per a business process, object or
development code, data file, or interface not working with the processed input
data. Corrections in data loading or any other activity related to data system
errors. If updating master data due to input data errors per any source/person
is needed; Client must manually approve the data updates in the system. Data
loading, such as catalogs updates, is considered a business task that the user
and responsible must execute and is not part of the scope, unless the data load
is executed via LSMW or a transaction not assigned in a business role.·
Data Error, (Fix).·
Service - How to use the system to continue with
their daily user operations (technical or functional).·
Help with system errors, User Support.·
Service - Data extraction from tables or
existing files·
Queries
creation for the end-user and give privileges to the end-user to execute within
the SAP system·
This data generation is one use only and must
not affect the system functionality and, therefore, shall not involve testing.·
Information Request·
Service - Activities related to support during
critical business processes due to the operation (such as·
Process Support·
financial closing, payroll execution, generation
of transfer data to external entities such as banks, social security,
accounting) and need support during those critical times that occur during
typical off business hours.·
Service - Activities related to extracting
system information and import or data load activities from several original
systems (SAP) in case the end user doesnt have the technical background to
execute them.·
Massive
data extraction for processes such as audits or massive data loads requested by
the user (as long as this extraction is carried out with the standard SAP
modules within the scope of the contract and does not require application
development, customizing additional tables, or views).·
Import/Data Export, Ticket, Problem.·
Identification of recurrent incidents (root
cause) or permanent solutions.·
Any P1/P2 incidents would be treated as problems
to provide the root cause.·
The implementation of the permanent solution is
not part of a problem and must be addressed through a Change service category
or as a Project.·
RCA, Hour AND Small Enhancements·
Any Changes in the SAP Systems that require
changes in configuration/developments/reports/interfaces that require less than
40 Hours.· Evolutions to the
system that requires new configurations/ development cycle activities such as:
detailed analysis and/or solution design and/or User Acceptance Testing (UAT)
less than 40 hours.
Required
LanguageEnglish Advanced 80 -95 %Possible
Job location(s) Hibryd, Colombia. Talent
Attraction Specialist