Customer Success Manager (BB-B0399)
Encontrado en: Buscojobs
Descripción:As a Customer Success Practice Leader you will apply your product knowledge and technical skills to build and scale on adoption, expansion, and renewal assets for this portfolio area. These assets will be used by the CSMs in the markets to help their customers achieve business value from their software and services investments. You will work the CSMs to drive a technical community of practice for your product/portfolio ensuring knowledge sharing, best practices, and expertise at scale.
To be successful in this role you:
Demonstrate a history of success as a product and/or technical expert in the portfolio you are applying for Deeply understand customer business and technology needs to make the adoption assets real and relevant Collaborate with CSMs and market leaders to understand why your portfolio is/is not being adopted ; put actions in place to drive adoption, growth, and retention Drive a product feedback loop between CSMs, product development and offering management for improved quality and experience of the growth offerings Understand the post sales adoption phase with evidence of delivering solutions into production Serve and seen as a trusted technical expert by customers, communities, and IBMers Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions Have handled difficult customers or situations and can demonstrate resolutions Willingness to take initiative and tackle things on your own Ability to navigate data and people to find answers Execute customer success plan to drive adoption post:deployment
At IBM, work is more than a job : its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems? If so, lets talk.
Required Technical and Professional Expertise
Technical understanding and hands:on experience with your portfolio / product area Technical understanding of Red Hat OpenShift Experience with enterprise software implementations Ability to show customers how to use the offerings to get to first productive use and proactive expansion Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes Analytical mindset and problem:solving skills Strong interpersonal relationship building and executive communications skills
Preferred Technical and Professional Experience
Solid experience in Customer Success, Professional Services and/or Services Industries, Technical Sales(e.g., technology or management consulting) Experience working with OpenShift and Hybrid Cloud and AI Growth Offerings Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud
About Business Unit
IBMs Cloud and Cognitive software business is committed to bringing the power of IBMs Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments:with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
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