Diageo D

Order Entry (BB-EAE6D)

Encontrado en: Buscojobs

Descripción:
Job Description br br Diageo is an equal opportunity employer and is subject to Colombian regulations pertaining employment Diageo does not discriminate on the basis of race color religion sex sexual orientation sexual identity or expression national origin age disability marital status or any other basis prohibited by law in Colombia br br Purpose br br The Order Entry Advisor role ensures proper operation of processes from incoming orders to final deliveries with continuous order to ship and end to end issue resolution Service Delivery entails close business partnering with the market logistics sales and order management executive teams br br The role is responsible for delivering high level customer service ensuring on time order entering with the minimum possible of manual errors strictly adhered to internal control procedures and guaranteeing all customer service related queries are followed up and resolved accurately efficiently and according to the relevant SLA br br The customer service area supports the logistics team in achieving its objectives measured by the OTIF by having constant interaction with the sales team logistics market as well as with customers to make corrections and alerts on orders to avoid losing sales br br Accountabilities br br Managing incoming orders processes including EDI ordering Idoc corrections issue resolution for EDI related problems Reprocess of orders in case of non stock availability or price differences Handling all incoming customer queries and requests First point of contact for Order Management Executive Teams Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment Maximizing customer satisfaction level and order entry accuracy Continuously support system and process improvement initiatives Communication with OTC supporting functions and processing activities billing Actively promote the CARM Control agenda br br Essential br br Qualifications experience br br br College or university degree br Very strong customer service attitude br Strong interpersonal and communication skills br Strong MS Office knowledge advanced Excel es a must br Fluent English br br br Desirable br br br System skills SAP knowledge br Strong understanding of end to end supply operational process br Having an overview of market and customer specifics br br br Worker Type br br Regular br Primary Location br Bogota EOB br Additional Locations br br Job Posting Start Date br br 2021 01 14 08 00 br br Show moreShow less

calendar_todayhace 23 horas

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