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Sr It Support Technician (BB-01E2A)

Encontrado en: Buscojobs

The Opportunity : We're looking for a Senior IT Support Technician to help us push the boundaries of what education can offer through the power of technology. Education is our passion, and our team members bring that to work each day as they aim to advance learning in every region of the world. Blackboard is the worlds leading education technology company, providing dynamic products and services to the global education community. We're focused on driving innovation in EdTech and working with our clients to create a smarter learning environment.

For more information about Blackboard Inc. and our career opportunities, .

This role falls within Blackboard's End User Services group, which supports our global workforce. As Senior IT Support Technician, you will be the primary point of support for users in the Blackboard office and located remotely.
Specific responsibilities will include:

Educating and supporting our Windows and Mac OS X users located locally, around the country, and globally Responding to all assigned service desk incidents and change requests in person or by phone, email, or IM within established SLAs and managing your queue to resolve or close those items in a timely manner Diagnosing and resolving hardware and software issues Identifying and escalating incidents requiring urgent attention Creating, deleting, and maintaining user system accounts and passwords in Active Directory, corporate email system, phone system, and related applications and services Configuring and provisioning end user hardware while maintaining accurate records on inventory in support of the Asset lifecycle for computers, accessories, and telephony Adhering to our ITIL:based processes; logging all service desk incidents and requests

The Candidate:

Required skills/qualifications:

Customer:focused with a positive attitude Ability to pay precise attention to detail 2:4+ years of experience supporting users in a help desk or customer service environment Good knowledge of multi:platform environments : desktop operating systems (Mac OS X 10.13 or higher and Windows 10) Excellent oral and written communication skills Fluency in written and spoken English at CEF B2 level or above Excellent decision:making and problem:solving skills with a proven ability to work in a diverse organization Ability to analyze and document system processes Ability to troubleshoot a broad range of issues common on personal computers Reliable with dependable work habits Ability to work independently with minimal supervision Strong collaboration skills Computer hardware experience: setup, maintenance, upgrade, troubleshooting (Lenovo/Dell/Apple computers and iOS devices preferred) Experience with MS Exchange online, Active Directory Understanding of TCP/IP: based network structure

Preferred skills/qualifications:

ITIL v3/v4 Foundations, A+, .NET+, Apple Certified Associate, and/or Microsoft Certified Professional Bachelor's degree
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities at any time.

Blackboard is an equal employment opportunity/affirmative action employer and considers qualified applicants for employmentwithout regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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