Johnson Johnson J

Customer Service Analyst (BB-027BF)

Encontrado en: Buscojobs

Job Description br br Customer Service Specialist br br At Johnson Johnson the largest healthcare company in the world we come together with one purpose to profoundly change the trajectory of health for humanity br br Diversity Inclusion are essential to continue building our history of pioneering and innovation which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years Regardless of your race belief sexual orientation religion or any other trait YOU are welcome in all open positions at the largest healthcare company in the world br br When You Join Johnson Johnson Your Next Move Could Mean Our Next Breakthrough br br Johnson Johnson is the largest and most broadly based healthcare company in the world We re producing life changing breakthroughs every day and have been for the last 130 years The combination of new technologies and your expertise enables amazing things to happen br br Our vision is to be the best in class Health Wellness organization by leveraging the commercial strategy to deliver competitive advantage and value creation for the consumer customer and J J And as part of one of the largest and most diverse healthcare companies in the world our brands leverage the company s world class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines skin baby and essential health solutions br br You deserve to work in a place where you feel welcome and where you can be the best version of yourself br br We are hiring the best talent for Customer Service Specialist to be located in Bogotá Colombia br br Purpose br br The Customer Service Specialist is a key point of contact for internal J J functions and external parties to engage the Customer Logistics Service CLS and Customer Service organization The Specialist provides direct support to customers and facilitates transactional activities Individuals in this role are expected to demonstrate a solid understanding of J J customer service processes products and their interrelationship The CS Specialist is expected to navigate key relationships and collaborate as needed across functions including Supply Chain Finance and Shared Services in order to resolve customer issues The CS Specialist reports directly to a Customer Service Supervisor and escalates issues as needed br br Key Responsibilities br br Responsible for order management activities including br br br Scheduling deliveries and appointments br Processing orders br Order tracking and support to customer inquiries for new and existing orders br br br Responsible For Invoice Management Activities Including br br br Invoicing customer sales orders br Facilitating invoice corrections br Reviewing customer billing plans br Liaising with Finance and other parties for credit and debit processing and special br invoicing requirements br br br Solve issues related to Orders Claims management Returns management Recall management br br br Interact with other areas to find solutions br Contact the customer with the final solution br br br Qualifications br br Qualifications and Requirements br br br Education Level br br br University Bachelor s Degree or Equivalent br br May be in the last year of University or just have your degree pending br br br Years of experience br br br 1 3 years br br br Preferred Skills br Technical skills MS Office SAP CIC br Office skills Standard office telephone Email Outlook br Professional skills Ability to make quick decisions Perform efficiently and effectively Deal with multi source of information Demonstrate proficiency in written and oral communications br Language Bilingual Spanish and English br br br The hiring company may identify potential employee moves based on succession and or development planning All candidates need to apply through the formal bidding process br br br Show moreShow less

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