Twilio T

Technical Support Engineer Account Security (BB-F4378)

Encontrado en: Buscojobs

Descripción:
Because you belong at Twilio br br The Who What Why and Where br br Twilio is growing rapidly and seeking a Corporate Development Manager to be a key leader in the evaluation and execution of inorganic growth opportunities for Twilio globally This role will either lead or assist in all aspects of potential M A transactions strategy formation developing business cases deal execution and integration Reporting to the Head of Corporate Development this position is critical and will support Twilio s inorganic growth efforts throughout the entire M A lifecycle br br Who br br Twilio is looking for a customer focused and experienced Support Engineer with demonstrated track record of providing excellent technical support We seek someone with br br Bachelor s degree or equivalent technical experience br 3 years experience in a customer facing technical support role br A demonstrated history of customer focus and empathy including the ability to diplomatically address customer concerns and provide feedback br Capabilities to troubleshoot server and client side code in different programming languages and solid understanding of computer networking br Excellent reading comprehension listening and writing skills in English br Experience communicating complex issues to both technical and non technical audiences via phone or email mediums br Proven advanced time management skills with the ability to work well under pressure and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures br Demonstrated ability to identify process and team improvements and proven ability to create and curate internal and external documentation br br What br br As a Technical Support Engineer 2 you will live the Twilio Magic values br br WRITE IT DOWN Work to surface and document customer pain points to assist in process improvement Spend time reviewing internal knowledge bases to stay up on industry shifts and standards br BE AN OWNER BE BOLD by helping our customers to use our products and answering questions ensuring that they are able to understand and get the most out of their Twilio experience br NO SHENANIGANS Use your strong diplomatic skills to address customer issues and provide feedback br DON T SETTLE Collaborate with your teammates and the Twilio Product and Engineering teams to report reproducible defects to continuously improve the product br We are there when our customers need us and this position may require working an irregular shift including the weekend shifts are subject to change based on evolving team and customer needs This position will also require supporting our customers on holidays to ensure that our customer s needs are met br br Why br br The Bogotá support team is vital to Twilio s continued growth We work closely with engineering and product to ensure that Account Security and other Twilio products are effectively supporting our customers businesses br br Twilio is a company that is empowering the world s developers with modern communication in order to build better applications Twilio is truly unique we are a company committed to your growth your learning your development and your entire employee experience We only win when our employees succeed and we re dedicated to helping you develop your strengths We invest in weeks dedicated to tackling hard problems and creating your own ideas We have a cultural foundation built on diversity inclusion and innovation and we want you and your ideas to thrive at Twilio br br Where br br This position will be located in our office in Bogotá Colombia You will enjoy our office perks snacks game room ergonomic desks bi weekly All Hands and more Also available are bi monthly massages bi weekly catered meals stocked kitchen monthly breakfast outings Wednesday night dinners and monthly team building events Twilio also offers comprehensive benefit packages br br What you will also get to experience is a company that believes in small teams for maximum impact seeks well rounded talent to ensure a full perspective on our customers experience understands that this is a marathon not a sprint that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves br br About us br br Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience Twilio has democratized communications channels like voice text chat video and email by virtualizing the world s communications infrastructure through APIs that are simple enough for any developer to use yet robust enough to power the world s most demanding applications By making communications a part of every software developer s toolkit Twilio is enabling innovators across every industry from emerging leaders to the world s largest organizations to reinvent how companies engage with their customers br br Twilio is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to equal opportunity regardless of race color ancestry religion gender gender identity parental or pregnancy status national origin sexual orientation age citizenship marital status disability or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance

calendar_todayhace 5 días

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