ITIL Change Manager - Bogotá Distrito Capital - Municipio - Softtek

    Softtek
    Softtek Bogotá Distrito Capital - Municipio

    hace 3 días

    Default job background
    Educación / Formación
    Descripción

    Job Title: ITIL Change Manager

    About the Role:

    We are seeking an experienced ITIL Change Manager to join our team at Softtek. The successful candidate will be responsible for managing and overseeing the flow of change requests to ensure they are executed effectively and align with business objectives.

    Responsibilities:

    • Manage and oversee the flow of change requests to ensure they are executed effectively and align with business objectives.
    • Lead Change Advisory Boards (CABs), review change requests, and make informed decisions.
    • Prioritize changes to ensure they add value while balancing risks, resources, and timelines.
    • Facilitate the smooth transition of changes from development to operations.
    • Resolve conflicts and disputes related to change management processes.
    • Document and report on changes, their impacts, and outcomes, maintaining detailed records.
    • Collaborate with cross-functional teams and stakeholders to coordinate changes and ensure alignment.
    • Ensure compliance with the organization's change management policies and procedures.

    Requirements:

    • Proven experience in ITIL Change Management, IT infrastructure, and process management.
    • Strong knowledge of ITIL frameworks and best practices.
    • Change management policies, procedures, and tools.
    • Familiarity with risk assessment and impact analysis for IT changes.
    • IT governance and compliance frameworks.
    • Desired certifications: ITIL Foundation (v3 or v4) and Advanced English (Proficient or higher).
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