IT Sr. Associate - Bogota, Colombia - Unisys

Unisys

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

beBee Recruiter

Descripción

We Believe in Better
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work.

Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

Learn more about Unisys and our key solution offerings:Unisys, Stealth, CloudForte, InteliServe

What success looks like in this role:

Provides referrals and/or dispatches to other service providers to ensure that client's service level and technical requirements are met.
Provides alerts and situation status information to both client and Unisys management. Performs patching activities where automated.
Responds to service outages and other problems/issues. Creates, updates and provides inputs to standard operating procedures for day today activities.
Understands Customer Situations and Customer SLRs (Service Level Requirements) and acts accordingly to meet them.
Provides alerts and situation status information to both client and Unisys management.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Participates in project activities and provide on call support if required.

LI-AS2

You will be successful in this role if you have:

Hard Skills:

Minimum of five years of experience working with IT systems and vendors.
Familiarity with service level agreements (SLAs) and ability to collaborate with vendors to achieve them.

-
Formation in analysis and systems development.
-
Experience with any operating system server and basic Windows services.

Soft Skills:

Excellent communication skills to effectively engage with vendors and internal stakeholders.
Ability to collaborate and work effectively in crossfunctional teams.
Detailoriented mindset to ensure accurate documentation and tracking of vendorrelated activities.
Strong organizational skills to prioritize tasks and manage multiple vendors simultaneously.
Proactive and adaptable approach to handle changing priorities and vendor management challenges.
Ability to build and maintain positive relationships with vendors and internal stakeholders.

LI-AS2