Business support analyst - Bogota, Colombia - Equinix

Descripción

Who are we?

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Who are we?

Equinix is the world's digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world's digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people's lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

What you will be doing

Responsibilities

General Profile · Has good working knowledge of the quote to cash process and associated support systems such as Siebel, Caplogix and Single View · Is a subject matter expert providing internal second level support on all business process and delivery issues · Acts as a point of escalation for the end to end quote to cash process, using subject matter expertise, technical experience and own judgment, to resolve problems · Works collaboratively with other teams such as Sales, Customer Success, IT, Order Management, Data Management and Finance, to analyze root causes and identify the developments required to eliminate future business problems · Influences and advises others on how to improve business data quality and control · Provides expertise to support Business Operations improvement projects related to the Quote to Cash process and data quality management · This role receives a moderate level of guidance and direction Functional Knowledge · Has a good working knowledge of principles and methods within Business Operations and the overall 'Quote to Cash' process and supporting systems Business Expertise · Understands key business and customer drivers; uses this understanding to accomplish own work Leadership · No supervisory responsibilities but provides informal guidance to new team members Problem Solving · Solves general problems and analyses possible solutions using technical experience and judgment and precedents Impact · Impacts quality of own work and the work of others on the team and other related teams; works within guidelines and policies Interpersonal Skills · Explains complex information to others in straightforward situations

What you should have

Requirements

• Advanced English level
• Sales support experience

"Equinix is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law."