Senior Solution - Bogota, Colombia - NielsenIQ

NielsenIQ

Empresa verificada

Bogota, Colombia

hace 1 semana

Publicado por:

Carolina González

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Descripción

Company Description REFID679188**Our NielsenIQ Technology teams are working on our new "Connect" platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ's data and insights to innovate and grow.

Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
Record details of interactions into Support's Ticket Management System
Take end to end ownership of customer technical issues and needs, ranging from product questions to troubleshooting.
Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
Collaborate internally and support the technical onboarding of new customers including users' setups, configurations, etc.
Monitoring & validating processes
Create and conduct ongoing operational data processes in customer environments, including required managed complementary service to the product
Develop & extract data Reports
Document knowledge and help educate colleagues and teammates on technical cases.
Keep current with product knowledge regarding features and functionality

Participate in customer-centric projects, as well as internal process improvements

Qualifications

Bachelor's degree in information systems, industrial engineering or equivalent, BA + relevant courses.
3 years of proven experience in tier 2\3 technical support or delivery\implementations
Good command of written and spoken English.
Strong SQL background

- must have

Knowledge in Linux systems, utilities, and scripting
Understanding of Software-AsaService (SAAS)
Strong troubleshooting and problemsolving skills
Willingness to work in shifts when required outside of business hours
Great written and verbal client communication skills
Team spirit, selfmotivation and a positive attitude
The ability to work with multiple interfaces and tasks in a dynamic environment
Be highly detail oriented
Business orientation

Nice to have:

Development skills
Experience using cloud environment\AWS\Azure
Knowledge in ETL process performance tuning and testing of data

Additional Information

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.

With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

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Our commitment to Diversity, Equity, and Inclusion

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.