Position: Virtual Video Transcriptionist - Bello, Colombia - RFS Communications

Descripción

About Us:

RFS Communications and Marketing is a Mexico, Central America and South America based independent company, which provides customer service and marketing services to clients outside of the country.

Our main customer base is full-service moving companies and the storage industry.

Become part of our growing team and work for a company that creates great customer experiences.


What are we hiring for? We are hiring
Virtual Video Transcriptionist (Cuber)
/ Customer Service Representative to join our growing Team


Responsibilities in Cubing:

• Responsible for reviewing video surveys of client's homes to assess and determine the number of boxes and shipping containers required to successfully move all items.
• Understand the difference in box sizes (small, medium and large) and shapes (wardrobe and dish boxes) to properly store a client's belongings. For larger items (sofas, tables, bookshelves, etc.) you will need to research on google the measurements and weight sizes.
• Coordinate and communicate effectively with team members and other departments.
• This role requires working closely with the Survey Team to ensure clear video files and completed documents for clients requiring our moving services.
• The role requires shift work and flexibility is an asset.

Responsibilities in Customer Service Representative:

• As a customer service representative, you are responsible for following up with customers who have input their information online. These customers have shown interest in our services.
• Your main focus will be confirming details and transferring calls to the sales department.
• Hours of operation are from
  8am 12am EST Monday
• Friday, Saturday 9am 9pm EST and Sunday 9am 12am EST.

Requirements:

• We are looking for high achievers with exceptional attention to detail as you're responsible for determining the appropriate amount of boxes and moving materials per site.
• At least two years experience in a transcribing role is considered an asset.
• Active listener, critical thinker and able to meet tight deadlines.
• Proficiency with computers, video files and the ability to learn new software
• Able to multitask and adapt quickly in a fastpaced environment.
• Selfmotivated to work productively in a virtual environment

Technical Requirements:

-
Personal computer (Windows 10 or higher) and USB Headset:

• 
  Minimum of 4 core processor or HIGHER:

-
At least 8GB of Ram:

• 
  High speed internet with direct connection (no Wifi) 25mbps download 10mbps upload:

-
2 Monitors

Salary:
$3,000,000 per month


Application Question(s):

• Personal computer (Windows 10 or higher) and USB Headset

Minimum of 4 core processor or HIGHER
At least 8GB of Ram
High speed internet with direct connection (no Wifi) 25mbps download 10mbps upload
2 Monitors


Education:

• High school or equivalent (required)

Experience:

• CUSTOMER SERVICE: 2 years (required)

Language:

• ENGLISH (required)

Shift availability:

• Day Shift (required)
• Night Shift (required)

Application Deadline: 24/02/2023

Expected Start Date: 27/02/2023