Customer Success Executive - Bogota, Colombia - Red Hat Software
Descripción
About the job:
The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Bogota, Colombia.
In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximizing the value realized from subscriptions to Red Hat's offerings.
You will have a key role in the long-term success of Red Hat's subscription-based business model and you'll be responsible for the onboarding, adoption, advocacy, retention, and growth in the accounts you support.
As a Customer Success Executive, your ultimate goal will be to cultivate solid customer relationships and boost customer value realization for the customer investments into Red Hat's offerings.
What you will do:
- Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures.
- Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers' business objectives by tasking technical execution teams.
- Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones.
- Orchestrate Design and Discovery Sessions to build plans for implementing solutions governing design in line with customer business goals.
- Be the Voice of the Customer. Share insights and best practices, and connect with
- Engineering and Product teams to remove blockers.
- Target and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologies.
- Assess the customer's knowledge of Red Hat's products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners.
What you will bring:
- 7+ years working in enterprise software from customer success management, technical sales, technical consulting, or technical project management.
- Ability to independently deliver consultative type customerfacing engagements.
- Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct advantage.
- Experience with Kubernetesbased solutions, such as the Red Hat OpenShift Container Platform and the greater Kubernetes ecosystem is considered to be a major plus.
- Experience with technical project planning and execution management.
- Availability to travel within the country and to Central America.
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