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- Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
- May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
- May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
- May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels. Must Have: Minimum Requirements
- High school degree.
- 1 or more years of experience with customer service, technical support, back office or related.
- Knowledge in MS Office.
- Support on scalations situations with the customer.
- Communication Skills.
- Excellent customer service skills.
- Follow up on processes.
- Good resolution of conflicts.
- Experience in medical devices industries or related.
- Ability to multi-task in a fast-paced environment.
- Bacherlor's degree.
- Experience with interpersonal interactions with customers.
- Experience in using a computer and multiple software programs.
- Ability to use multiple software programs and navigate through multiple screens and programs at the same time.
Customer Service Representative - Bogotá, Colombia - Medtronic
Descripción
Careers that Change LivesA career at Medtronic is like no other. We're purposeful. We're committed. And we're driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide.
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
Nice to Have