Technical Support Engineer Ii - Bogota, Colombia - Launch Mobility
hace 1 semana
Descripción
(In Colombia, Remote) Do you want to be part of a Mobility Innovation team and make a meaningful impact on the way we move?
Launch Mobility is driving a transformation in the automotive transport industry. We are powering a shared, connected, sustainable, and equitable future by offering the industry's most comprehensive suite of services for mobility. We're seeking team members who are passionate about creating world-class technology products that achieve these goals.
What You'll bring:
We are looking for an engineer responsible for being the first contact for the saas products customers, receiving and triaging their requests, giving them on-time support to help them to find solutions to technical issues, and guiding them to navigate through all types of system challenges to create the best technical support experience and impact the loyalty of our clients and their customers.
You'll Need:
3-4 years of experience as a Technical Support Engineer II or III for remote support
of software products (Web, Mobile)
English Level:
B2-C1 (Spoken and Written)
Preferred:
Computer Science or engineering degree.
1.
Experience working with a SaaS product company with different systems, software, and hardware.
2.
Experience doing triage of needs, tickets, or requests from clients.
- Experience
doing research, diagnosing, troubleshooting, and resolving customer issues/tickets. - Experience
providing remote support to clients. - Experience working with any service desk support system such as
Jira, Zendesk, Zoho, Confluence or similar. - Familiarity with cloud apps and services.
Basic understanding and scripting of tech stack such as SQL, Python, JavaScript or React.
- Experience working with
any project management tool as Jira, Trello, Click up or similar.
Understanding of the software development process and lifecycle
(SDLC).
- Understanding of
Agile Methodologies
Nice to have:
Experience with penetration testing techniques and tools, and troubleshooting various scenarios and network systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.)
Soft Skills:
- Problem Solving-Analytical thinking
- Customer focus oriented
- Effective communication (Verbal and non-verbal)
- Self Management and organizational
- Adaptability and flexibility
WE OFFER YOU:
- USD Payment and competitive salary
- Hybrid or remote flexibility (office in Chicó, Bogotá)
- Flexible holiday/vacation plan
- Unlimited Days Off
- Bilingual English / Spanish work environment
- Access to one of the most popular Online Learning Platform
CULTURE:
We lived the speed, learning, and dynamic process of a startup culture being diverse, collaborative, flexible, and trusting team, focused on achieving our goals.
We Value:
Diversity of People & Perspectives
Trustworthiness people
Excitement and Joy working for our Mission
Collaborative and Teamwork
Ownership & Innovation
Hiring #JobOffer #TSE #TechnicalSupport #Engineer
Pay:
$7,000,000 - $9,000,000 per month
Application Question(s):
- Do you have at least 3 years of experience providing remote support through any service desk support system such as Jira, Zendesk, Zoho, Confluence or similar?
- Do you have an understanding of SDLC and scripting of any tech stack such as SQL, Python, JavaScript or React?
- Do you have at least 3 years of experience doing research, diagnosing, troubleshooting, triaging and resolving customer issues/tickets for Software as a service (Web and mobile Apps)?
Language:
- English (required)
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