Rep III - Bogotá, Colombia - World Courier de Colombia S.A.

    World Courier de Colombia S.A.
    World Courier de Colombia S.A. Bogotá, Colombia

    hace 1 semana

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    Temps Plein
    Descripción

    Cherchez-vous à faire une différence dans la vie d'un patient? Chez AmerisourceBergen, vous trouverez une culture innovante et collaborative, axée sur le patient et soucieuse de faire la différence. En tant qu'organisation nous sommes unis par notre responsabilité d'œuvrer pour des vies plus saines. Joignez-vous à nous et postulez dès aujourd'hui

    Ce que vous ferez

  • Analyze shipment documents that are transmitted from/to World Courier offices, such as Invoices, Packing List, mawb, hawb, local documents and request amendments when needed.
  • Send, receive, and request instructions to/from World Courier offices to proceed with shipments following each Customs Regulations.
  • Instruct customers on how to fill up shipment documents and assist them on doubts regarding delivery/pick up schedule and customs regulations.
  • After checking shipment routing, carriers, shipment temperature and deadlines, schedule pick up/delivery with customer.
  • Keep World Courier offices, customers and all parties updated on shipment process.
  • Raise shipment orders on World Courier system.
  • Contact with customers using the different channels available and record the interaction and status in World Courier systems.
  • Monitor and update World Courier system reports and jobs that requires feedback or action.
  • Follow World Courier procedures, working instructions and process, contribute with suggestions to improve the same and interact constantly as one of the team members that replicates the best practices in the area.
  • Follow up replenishments needs with drivers, airport staff and origin/destination offices to keep the cold chain as per World Courier procedures.
  • Instruct operation departments regarding shipment routes, package needs, labels, documents, delivery/pick up schedule, shipment handling and temperature-controlled instructions as aligned with customer.
  • Notify import arrivals to importers, broker, airlines, and airport administration company. Confirm proper temperature-controlled storage, update World Courier system and update all parties involved.
  • Follow up replenishments needs with drivers, airport staff and origin/destination offices to keep the temperature controlled as per World Courier procedures.
  • Follow up clearance status and request empty box/temperature monitor recovery.
  • Analyze temperature monitor results.
  • Analyze if there is any issue and/or risk (mainly temperature controlled) at the delivery/pick up and notify leadership, work closely to propose solutions whenever is needed.
  • Identify, discuss, and bring to leader attention: shipment issues, delays, emails and system status, trends, customer comments, origin/destination office updates and department improvements.
  • Follow up and act on critical shipments such as local billing and cell and gene therapy.
  • Join and comment at meetings with OPS/CS teams/leadership and external meetings with customers.
  • Assist on new team members training.
  • Identify shipment issues and risks and solve problems whenever is needed.

    • THIS IS A HYBRID POSITION

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of the normal responsibilities from time to time, as needed.

    À quoi devraient ressembler vos antécédents

    EXPERIENCE AND EDUCATIONAL REQUIREMENTS

    Mandatory :

  • Fully graduated Business, Logistics, or International Trade.
  • 2-3 years of customer service experience in logistics/ international business, transport shipment
  • Intermediate Office and Windows

    • Desirable:

  • Courier Operations and Customs/MOH Regulation knowledge.
  • Experience on exports and imports operations of Pharma Industry/Clinical trials, perishables, and cargo air transportation.

    • Language Skills:

  • Mandatory Fluent English Level (speak, read, and write)

    • MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

  • Proactivity
  • Energy
  • Agility in learning, executing processes and solving problems.
  • Analytical documentation skills.
  • Sense of urgency
  • Polite and kind person
  • Dedicated
  • Organized
  • Attention to detail and care in execution
  • Commitment
  • Teamwork skills and easy relationship.
  • Customer oriented
  • Good written and spoken communication skills

    • Ce qu'Cencora offre

    Nous offrons une rémunération globale concurrentielle. Notre engagement envers nos associés comprend l'offre de programmes d'avantages sociaux complets, diversifiés et conçus pour répondre aux divers besoins de l'ensemble de nos associés.

    Grâce à notre présence mondiale et nos diverses unités commerciales, nous avons une approche équilibrée des avantages que nous offrons. De nombreux avantages sociaux sont payés par l'entreprise, tandis que d'autres sont offerts par les cotisations des associés. Les offres d'avantages sociaux spécifiques peuvent varier selon l'emplacement, le poste ou l'unité d'affaires.

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    Affiliated Companies

    Affiliated Companies: World Courier de Colombia